Job Description

Who we are, what we do & why we do it:

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space. 🚀

We’re looking for a driven, results-oriented Digital Account Manager to strengthen customer loyalty and support growth across APAC, with a particular focus on the Australian market. Reporting to the Head of Account Management and Customer Success, APAC, this role will involve management of a larger portfolio of Partners, requiring excellent written communication skills as well as resourcefulness and creativity to identify risks/opportunities and action them at scale.

The role, what you’ll do:

• Work with our small and medium business partners and act as the main point of contact for all escalated client matters
• Introduce Dext's expanded product offering to your portfolio, via a 1:to many approach
• Develop relationships with scalable contact strategies such as mass email marketing or hosted webinars
• Collaborate with the Customer Success team on '1 to many' projects for driving adoption and usage within your portfolio of Partners
• Identify areas of risk within your Partner portfolio and take action to proactively reduce contraction and churn
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

The goal of the Digital Account Manager is to retain revenue (GRR), generate expansion and cross sell revenue through a 1:to many type approach.

About you, what we are looking for:

Must-haves

• 2-3 years of experience as a Digital Account Manager, Customer Success Consultant, or Account Manager (ideally within a SaaS environment)
• You have a self-starter mentality and you lean into curiosity and creativity in the face of a challenge
• High degree of time management and organisational skills
• Experience in stakeholder management to become the trusted advisor
• Coachable and open to feedback
• Resilience: bounces back from rejection
• Consistent with daily activity
• Knowledge of consultative selling & renewal negotiations

Nice-to-haves

• Knowledge of Accounting/Bookkeeping
• Knowledge of SaaS models
• Experience in conducting product demonstrations
• Experience in change management

What you will be part of:

Dext is a highly ambitious, innovative, and market-leading FinTech. We operate at a global scale while maintaining the agility, pace, and mindset of a scale-up. We’re driven by a shared ambition to deliver excellence every day and our culture reflects that.

Our values guide everything we do:

• Be Brave: We speak up, challenge ideas, and push boundaries
• Be Exceptional: We set high standards and strive to excel
• Be Together: We succeed as one team, not as individuals

Our behaviours bring these values to life. They shape how we work, collaborate, and support each other every day: Be Courageous, Considerate, Transparent, Focused, Accountable, Inclusive—and above all, Dexterous. 🌟

What we will give you:

• Hybrid Model *2/3 days in our Sydney Office*
• Time away from work:
• 23 vacation days annually plus public holidays
• 10 personal leave days annually
• 2 Volunteer days annually (1 every 6 months)
• Birthday Leave (you get a day off the week of your birthday!)
• Compassionate Leave
• Summer hours (3 hours off per week during summer)
• Work abroad for 20 days per year - allowing you to travel and work
• Learning hours (3 hours of dedicated learning every 2 weeks)

• Enhanced Maternity and Paternity Leave
• Contribution towards private medical insurance and health & wellbeing allowance (e.g., gym, wellness apps, yoga)