Job Description

No Relocation Assistance Offered
Job Number #175709 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Woking Surrey

Reporting to: Customer Service Supervisor

Contract: 12 month fixed term contract

Salary: £31500 - £35000

As a Consumer Experience Specialist, you will deliver exceptional customer service and support across multiple communication channels, including telephone, email, social media, and correspondence. Sitting within the Customer Experience team, this role serves as a key brand ambassador, ensuring timely, accurate, and empathetic resolutions for internal and external stakeholders. By maintaining high service standards and supporting key departmental services, you will drive customer satisfaction and help strengthen brand loyalty for Hill’s pet care ranges.

What you will be doing

• Serve as the primary point of contact for customer and consumer enquiries across email, phone, social media, and written correspondence, ensuring timely and professional resolution.

• Uphold agreed Consumer Service Levels and Standards while maintaining objectivity and accuracy in recording and processing information.

• Manage and escalate sensitive quality reports according to business procedures, contributing to product quality oversight and database maintenance.

• Administer key departmental programs and specialized services, including 100% Satisfaction Guarantee claims, Urolith Analysis, and Veterinary Consultation support.

• Maintain, monitor, and refine operational protocols and statistics to ensure continuous optimization of departmental activities.

What you will bring

• Qualification as an experienced Registered Veterinary Nurse or Animal Nutritionist.

• Experience working with veterinary clinical protocols or animal nutrition care.

• Ability to quickly learn new systems and customer interaction tools.

• Advanced technical knowledge of Hill’s Science Plan, VetEssentials, and Prescription Diet product ranges.

• Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace (Google Docs, Google Sheets).

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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