Job Description

Job Location: Clinton Township, MI - Clinton Township, MI 48036

Position Type: Full TimeEducation Level: High SchoolSummary:

As a Service Technician with Michigan Kenworth, this individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional, and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision.

Responsibilities

• Performs corrective and preventative maintenance on medium and heavy-duty vehicles
• Troubleshoots various systems, to include electrical, drive train, HVAC, brake, engine, and suspension, identifies needed repairs and performs corrective action
• Writes up on the repair order an accurate, clear, and detailed description of the cause of failure and the repair procedure(s) used

Duties

• Uses diagnostic equipment to detect and isolate faults in medium and heavy-duty vehicles and interprets test results
• Reads written fault description on Repair Order and determines the most efficient repair procedure
• Communicates with and provides Shop Foreman with accurate and detailed repair information for inclusion on the Repair Order
• Obtains supervisor permission to complete diagnosed repairs and/or add additional repairs to a repair
• Communicates with parts department personnel to obtain or order the parts necessary to repair vehicles
• Performs road test on customer vehicles to assist in problem isolation or to verify repair procedure
• Tracks and charges clocked hours to the proper corresponding Repair Order operation
• Writes up clear, accurate, and detailed repair description of each operation on the corresponding Repair Order, to include a description of the cause of failure and the correction and/or repair procedure used
• Interacts with customers in a professional and positive manner
• Assists other technicians with repair procedures as needed

QualificationsEducation, Skills, Experience

• Formal technical training degree, certificate or diploma or equivalent work experience
• Personal tool inventory to allow for the completion of job duties and assignments
• Effective written and oral communication skills
• Valid Commercial Driver’s License (CDL) and clean driving record
• Ability to read and interpret shop repair order forms, repair manuals, electrical schematics and various other technical bulletins
• Ability to use computer keyboard and Windows basics
• High School Diploma, Associate's degree (AA) preferred
• Computer, mathematical and customer service skills
• Ability to demonstrate or display extensive product knowledge to customer and staff to assist with purchase decisions
• Must be highly organized, detail oriented and results driven

Work Environment, Physical Demands

• Ability to work in an environment to include 8-12 hours days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease, and cleaning solutions
• Ability to bend, stoop, crawl, walk and sit on a regular basis with frequent lifting of up to 50 pounds and occasional lifting of up to 100 pounds
• Ability to stand and walk for entire work shift.
• Ability to move engine blocks, core barrels, and other heavy equipment using moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
• Ability to bend or stoop to floor-level shelves and be able to reach upper shelves (eight feet) with use of stool or ladder when necessary.
• Ability to speak clearly, listen attentively, and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing.

CSM Job Standards Accountabilities

Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.

Teamwork: Working cooperatively in a professional demeanor to complete work assignments.

Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.

Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.