Job Description

Job Location: Dearborn, MI - Dearborn, MI 48120
Position Type: Full Time

Summary:
This individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional, and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision.
Responsibilities:
- Performs corrective and preventative maintenance on medium and heavy-duty vehicles
- Troubleshoots various systems, to include electrical, drive train, HVAC, brake, engine, and suspension, identifies needed repairs and performs corrective action
- Writes up on the repair order an accurate, clear, and detailed description of the cause of failure and the repair procedure(s) used
Duties:
- Uses diagnostic equipment to detect and isolate faults in medium and heavy-duty vehicles and interprets test results
- Reads written fault description on Repair Order and determines the most efficient repair procedure
- Communicates with and provides Shop Foreman with accurate and detailed repair information for inclusion on the Repair Order
- Obtains supervisor permission to complete diagnosed repairs and/or add additional repairs to a repair
- Communicates with parts department personnel to obtain or order the parts necessary to repair vehicles
- Performs road test on customer vehicles to assist in problem isolation or to verify repair procedure
- Tracks and charges clocked hours to the proper corresponding Repair Order operation
- Writes up clear, accurate, and detailed repair description of each operation on the corresponding Repair Order, to include a description of the cause of failure and the correction and/or repair procedure used
- Interacts with customers in a professional and positive manner
- Assists other technicians with repair procedures as needed

QualificationsEducation, Skills,

Experience:
- Formal technical training degree, certificate or diploma or equivalent work experience
- Personal tool inventory to allow for the completion of job duties and assignments
- Effective written and oral communication skills
- Ability to obtain a Valid Commercial Driver’s License (CDL) and clean driving record
- Ability to read and interpret shop repair order forms, repair manuals, electrical schematics and various other technical bulletins
- Ability to use computer keyboard and Windows basics
- High School Diploma, Associate's degree (AA) preferred
- Computer, mathematical and customer service skills
- Ability to demonstrate or display extensive product knowledge to customer and staff to assist with purchase decisions
- Must be highly organized, detail oriented and results driven

Work Environment, Physical Demands
- Ability to work in an environment to include 8-12 hours days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease, and cleaning solutions
- Ability to bend, stoop, crawl, walk and sit on a regular basis with frequent lifting of up to 50 pounds and occasional lifting of up to 100 pounds
- Ability to stand and walk for entire work shift.
- Ability to move engine blocks, core barrels, and other heavy equipment using moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
- Ability to bend or stoop to floor-level shelves and be able to reach upper shelves (eight feet) with use of stool or ladder when necessary.
- Ability to speak clearly, listen attentively, and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing.
CSM Job Standards Accountabilities:
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand.  Communicate in spoken English well enough to be understood by others.
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security:  Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site.  Follow appropriate security procedures.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.