Job Description

JobTheDieselMobilePartsAssociateisresponsibleforpartidentificationandresearch,inventorymanagement,andservice supportforourDieselMobileteamTheyhavesolidknowledgeofheavy-dutytruckandtrailerproductsandparts,whilealsostrengthsininventoryandordermanagementTheyprovideexpertadvicethroughproductrecommendationstomeetcustomer’sneedsResponsibilitiesandDuties

• Part Identification and Research

• Continuously develop in-depth knowledge of the heavy-duty vehicle aftermarket, including parts, applications, and technical specifications.

• Stay updated on new products, product updates, and industry trends to provideaccurateandtimelyinformation to customers.

• Efficiently use catalogs, parts manuals,VINs, serialnumbersand online systems toidentifyand recommendrequested heavy-duty truck and trailer parts.

• Collaborate with the service, sales and leasing departments to identify parts for servicerepair and leasing needs.

• Assistin-house mobile technicians with,identifying, ordering, andlocatingparts.

• Advisemobile technicians on alternative parts or related items and managing core returns/warranties.

• Inventory and Logistics

• Utilize theenterprise resource planning (ERP)system to search for parts, check availability, process orders, and maintain accurate customer accounts.

• Assist in pulling and preparing inventory orders for customer pick-up or delivery, as needed.  

• Assist with stock organization and order processing to maintain an efficient and well-stockedinventory.

• Provideprice quotes, processing invoices, and managing inventory on mobile trucks.

• Sourceout-of-stock parts,manageback-orders,receiveinventory, andconductinventory managementactivities.

• Sales and Service

• Provideexpert guidance on the selection of products, explaining theirfeatures,benefits, warrantypoliciesand pricing

• Offers solutions for both immediate and long-term customer needs.

• Suggest and recommend related or alternative parts when identical replacements are notavailable,ensuring customers receive the best solution for their needs

• Perform other tasks and responsibilities as directed by management to supportbusinessoperationsandensureapositivecustomerexperience

SkillsandQualifications

• 2-4yearsofexperiencewithheavy-dutytruck, trailerandordieselpartsispreferred

• Previous experience incustomer service,dieselmobile service,or counter salespreferred 

• Ability to learn product knowledge quickly and apply it to customer interactions 

• Familiarity with heavy duty truck systems, diesel engines,trailersand common industry brands

• Familiarity with point-of-sale orinventorymanagementsystems, such as Karmak or similar

• Basiccomputer(email,desktopnavigation,etc)andmathskills(calculatingdiscounts,pricing,etc).

• Strong communication skills, both verbal and written 

• Ability to work independently and as part of a team

• Positive attitude, strong problem-solving skills, and customer-focused approach

• Detail-oriented with strong organizational skills 

PhysicalRequirements

• Must be able to lift/carry 50 lbsinfrequently   

• Prolonged periods of sitting at a desk and working on a computer 

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