Job Description

About the Opportunity

Guest Services Assistants are the first point of contact for our guests and play a vital role in delivering a welcoming, professional village experience.

Opportunities across the Bowen Basin may include:

• Manning village reception and welcoming guests

• Processing bookings and allocating accommodation

• Conducting guest check ‑ins and check ‑outs

• Responding to guest enquiries in a timely and professional manner

• Preparing reports and completing general administration tasks

• Processing retail transactions, including cash and EFTPOS

Roles are full ‑time and permanent, operating on a 14 days on / 7 days off roster, with flexibility required to meet operational needs. Village allocation and start dates will be confirmed as opportunities become available.

What's In It for You?

• Equalised fortnightly pay plus superannuation on all hours worked

• Meals and accommodation provided on site (for non ‑local employees)

• Local allowances available for employees living off ‑site

• Access to the Civeo Hive employee benefits platform

• Access to on ‑site facilities including gyms, hubs and pools (site dependent)

• Wellbeing initiatives including EAP and Health & Lifestyle Coordinators

• Ongoing training, development and internal career progression opportunities

• Annual retention and referral incentive programs (conditions apply)

About You

To be successful in this role, you will ideally have:

• Experience in front ‑office, administration or customer ‑facing roles

• Confidence working in high ‑volume, fast ‑paced environments

• Strong communication, customer service and interpersonal skills

• Computer literacy and experience using booking or accommodation systems (RMS highly regarded)

• Cash handling and EFTPOS experience

• A strong commitment to safety, policies and procedures

• Flexibility and reliability to work a 14:7 rotating roster

• Ability to meet Drive ‑In, Drive ‑Out (DIDO) requirements

You will also need to pass a pre ‑employment medical and drug & alcohol test, provide a National Police Check, and evidence of Australian working rights.

Recruitment Process

Candidates progressed from this pipeline may be invited to:

• Complete a short video introduction

• Participate in a phone or virtual interview

• Complete pre ‑employment checks and onboarding documentation

• Attend Civeo induction prior to mobilization

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales and Western Australia. In addition, Civeo operates approximately 16,500 rooms in client ‑owned properties in remote regions of Western Australia, South Australia and Queensland.

With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We are committed to fostering sustainable partnerships and inclusive opportunities in all communities we operate in. By actively engaging with Traditional Owners and Aboriginal & Torres Strait Islander businesses, we are not just operating accommodation villages — we are nurturing relationships that honour the rich cultural heritage of the land.

We are safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Stay Well. Work Well.

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Stay Well. Work Well.