Job Description
Performs a variety of scheduling duties in support of outpatient access to diagnostic imaging center services.
Job Responsibility
1.Communicates with patients and gathers pre-appointment information.
Screens patients to ensure physical and safety requirements for specific procedure/testing are met.
Obtains various pre-appointment patient test results, as required.
2.Schedules appointments/procedures and enters information into department computer system.
Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures / tests.
Prioritizes schedule with consideration of needs / preferences of multiple physicians and departments.
Communicates appointment time, place and provides detailed preparation instructions to patient.
3.Responds to and resolves patient questions and issues, as needed. Informs management of complex scheduling issues, as needed.
4.Collects and distributes needed information, records and reports, as required.
5.Performs related duties as required.
Job Qualification
High School Diploma or equivalent, required.
Previous customer service experience, required.
Working knowledge of computer applications, required.
Data entry skills (80 keystrokes per minute), required.
Medical terminology knowledge, preferred.
Ability to communicate effectively.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.
We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better.
We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.
For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.
Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.
