Job Description

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, clouddelivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values

Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C Suite, and we are committed to equal opportunities and equal rewards for all.

Position: Diamond Services Engineer

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in India and abroad.
• Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
• Reproduces customer reported issues and works with internal teams to provide a resolution.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Provides necessary support to the Service Managers for high profile technical escalations.

Qualifications

• 5-8 years of relevant experience working in a TAC environment Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
• Prior experience working on enterprise grade firewalls.
• Solid exposure to TCP/IP/switching/routing protocols.
• Working knowledge of tools like TCP DUMP and Wireshark.
• Experience working in Cloud platforms a plus(GCP,AWS,Azure).
• Working knowledge of Linux commands/shell scripts.
• Working knowledge of DNS, DHCP,IPSEC.
• Good understanding of AAA, Digital Certificates, Active Directory.
• Experience with Core dump/kernel panic analysis.
• Ability to manage high value accounts and keep the internal/external stake holders well informed.
• Ability to communicate with customers in a professional manner.
• Self-Learner.
• Excellent Time management skills