The Diagnostic Coordinator manages and coordinates all diagnostic testing schedules, authorizations, and patient workflows within the ENT practice. This role ensures that patients seamlessly transition from their initial ENT consultation to required diagnostic testing (such as audiology exams, CT scans, sleep studies, and allergy testing) and follow-up care. The ideal candidate is highly organized, possesses excellent communication skills, and has a strong grasp of medical terminology and insurance prior-authorization processes.
Care Coordination: Schedule patients for internal diagnostic testing (e.g., audiograms, tympanometry, videonystagmography, allergy skin testing) and external testing (e.g., CT scans, MRIs, sleep studies).
Insurance Verification & Prior Authorization: Obtain necessary pre-authorizations from insurance companies for diagnostic procedures and imaging to ensure coverage before appointments.
Patient Education: Explain diagnostic procedures, preparation requirements (e.g., stopping antihistamines before allergy tests), and what to expect during testing to ease patient anxiety.
Tracking & Results Management: Track outstanding diagnostic reports, ensure results are received promptly from external facilities, and route them to the ordering ENT physician for review.
Triage & Communication: Act as the primary point of contact for patients, physicians, and external imaging centers regarding diagnostic orders and scheduling.
Documentation: Maintain accurate, up-to-date records in the Electronic Health Record (EHR) system regarding authorization statuses, scheduled tests, and patient communications.
Experience: 1–3 years of experience in a medical office environment (ENT, audiology, or allergy practice experience is highly preferred).
Knowledge: Strong understanding of medical terminology, CPT and ICD-10 coding, and the insurance prior-authorization process.
Skills: Excellent communication, multitasking, and problem-solving skills; proficiency with Electronic Health Record (EHR) and practice management software.
Education: High school diploma or equivalent required
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Texas Ear, Nose & Throat Specialists is one of the largest ENT groups in the United States with fourteen offices serving four counties in the greater Houston Texas area. We provide comprehensive ENT care for adults and children. Our services include medical and surgical treatments for sinus disease, nasal allergies, hearing and balance disorders, head and neck tumors, thyroid disease, sleep disorders , diseases of the ear, voice, swallowing and throat disorders and cosmetic facial plastic surgery.
Our physicians utilize the latest treatment modalities and techniques to promote excellent outcomes for our patients. We have highly qualified sub-specialists who enable our group to provide the highest level of care for complex patients that might otherwise have to be referred to large medical centers for treatment. We offer the quality of care, conveniences and support of a large medical practice right in the communities where our patients live and work.
We have integrated technologies that allow us to capture patient outcomes, and report successfully on Meaningful Use measures as part of the national healthcare quality initiatives. Texas Ear, Nose & Throat Specialists is recognized as a leader in implementing medical technologies to improve both the business of medicine and patient care. We strive to provide all the benefits of a large medical practice while maintaining a strong individual relationship with each patient.
Additionally, Hearing Specialists of Texas is a vital part of Texas Ear, Nose & Throat Specialists. The synergy between the doctors and audiologists is the key to providing our patients with the very best care. The audiologists and the physicians coordinate treatment plans to ensure excellent management for our patients’ hearing concerns.
