Job Description

DH Supply Supervisor

Department: Delivery

Employment Type: Full Time

Location: Ecuador

Description

We are looking for a Supervisor to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance for the Delivery Hub in Ecuador.

In this role, you will sit within the Supply department, which builds and protects our supply base across all geographies, and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks in Ecuador.

Key Responsibilities

• Own the courier and freight registration and verification funnel end-to-end in Ecuador holding final accountability for the aha-moment conversion rate.
• Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country.
• Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
• Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption.
• Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
• Drive compliance platform features with engineering teams and maintain central compliance dashboards.
• Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
• Prepare Ecuador for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments.
• Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) together with analytics.
• Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
• Support the launch of fleet project in Ecuador.

Qualifications

• Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
• Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
• Domain Expertise: Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador.
• Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates in Ecuador. (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact.
• Stakeholder & Cross-Cultural Management: Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
• Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, and social impact projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.

Final benefits may vary depending on the location.