Job Description

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role:

The Regional Quality Control Manager is the quality guardian for SpeedX’s hub and station network within a defined region. This role sets and enforces quality standards, leads operational audits, drives root cause analysis on failures, and partners with station and transport teams to build a culture of accuracy and discipline. The ideal candidate combines a sharp analytical mindset with strong influencing skills – able to spot systemic issues, design effective fixes, and get frontline teams to execute consistently.

KEY RESPONSIBILITIES

• Define, communicate, and enforce regional quality control standards and SOP compliance across all hubs and stations
• Monitor key quality KPIs including mis-scan rate, mis-sort rate, damage rate, and delivery accuracy – identifying trends and driving improvement
• Conduct regular and ad-hoc operational audits across hubs and stations to assess process discipline and identify compliance gaps
• Lead thorough investigation of operational failures, performing structured root cause analysis (RCA) and ensuring findings are acted upon
• Partner closely with station managers to reduce recurring errors, improve process execution, and build frontline accountability
• Design and implement corrective and preventive action plans (CAPA) with clear owners, timelines, and measurable outcomes
• Support and contribute to training programs that build quality awareness and operational discipline at the frontline level
• Collaborate cross-functionally with transportation and warehouse teams to drive end-to-end service quality improvements
• Prepare and present weekly and monthly quality performance reports to regional leadership, with actionable insights and recommendations

REQUIREMENTS

• Bachelor’s degree or above; Supply Chain, Logistics, Industrial Engineering, or a related field preferred
• 3–8 years of experience in quality control, operations management, or logistics excellence roles
• Strong understanding of warehouse, hub, and last-mile distribution processes
• Proven experience in root cause analysis (RCA), KPI management, and structured process improvement methodologies (e.g., 5 Whys, Fishbone, PDCA)
• Data-driven mindset with strong attention to detail and comfort working with operational metrics
• Effective communicator and cross-functional collaborator, comfortable influencing teams without direct authority

Core Competencies

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction

Work Environment

• Fast-paced warehouse and delivery operations setting
• Requires active, hands-on leadership (standing, walking, operational oversight)
• Flexible schedule, including weekends, peak seasons, and extended hours as needed