Product Development & Innovation (25%)
Support the design and development of digital products and services across mobile banking, internet banking, digital payments, lending, savings, merchant solutions, agency banking, and emerging digital platforms.
Conduct market research, customer analysis, and competitor benchmarking to identify product enhancement opportunities.
Assist in preparing business requirements, product specifications, user stories, and business cases.
Participate in ideation and innovation initiatives aimed at developing new digital solutions.
Support the implementation of product roadmaps and innovation strategies.
Product Lifecyle Management (20%)
Support end-of-the-end product lifecycle management from concept development to launch and post-implementation review.
Coordinate activities related to product enhancements, upgrades, releases, and optimizations.
Track product performance and recommend improvements based on customer feedback and business results.
Maintain product documentation, workflows, and process maps.
Ensure products remain competitive, relevant, and aligned with customer needs.
Customer Experience & Journey Optimization(15%)
Support customer journey mapping and experience optimization initiatives.
Gather customer feedback and analyze product usage patterns to identify pain points and improvement opportunities.
Work with UX/UI teams and digital channel teams to improve digital customer experience.
Support initiatives aimed at increasing customer engagement, activation, and retention.
Monitor customer satisfaction and adoption trends.
Product Innovation & Commercialization (15%)
Support product teams in translating innovation concepts into viable products and services.
Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
Monitor product adoption and performance following implementation.
Contribute to commercialization and market rollout activities.
Product Testing and Quality Assurance (5%)
Coordinate User Acceptance Testing (UAT), pilot testing, and product validation activities.
Document testing results and ensuring issues are resolved before product deployment.
Support quality assurance processes and release governance requirements.
Monitor product performance after launch and coordinate issue resolution.
Ensure smooth implementation of new features and enhancements.
Commercialization & Product Growth (5%)
Support go-to-market plans, awareness campaigns, and customer adoption initiatives.
Monitor product uptake, active users, and digital transactions.
Assist in the preparation of performance reports and product dashboards.
Support initiatives that increase product usage, revenue generation, and customer engagement.
Collaborate with sales and business teams to drive product adoption.
Stakeholder & Partner Management (5%)
Coordinate with internal stakeholders to ensure successful product delivery.
Support management of relationships with fintechs, technology providers, mobile network operators (MNOs), and other ecosystem partners.
Participate in product integration and partnership projects.
Facilitate communication between business and technology teams during product development and implementation.
Compliance & Risk Management (5%)
Ensure products comply with regulatory requirements, internal policies, and governance standards.
Support implementation of product controls and risk mitigation measures.
Identify and escalate product-related operational and customer risks.
Participate in audit, compliance, and review activities related to digital products.
Reporting & Analytics (5%)
Prepare regular product performance reports and management updates.
Monitor key product KPIs, customer adoption metrics, transaction volumes, and revenue performance.
Analyze customer behavior and usage trends to support data-driven decision-making.
Maintain accurate product performance records and reporting dashboards.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s degreeBachelor’s degree from a recognized universityRQProfessional QualificationsProduct Management, Project Management, AGILE PracticesAAMaster’s degreeBusiness relatedAA
Experience
Total Minimum Cumulative No of Years’ Experience Required3
[1]Need Types are: RQ = Required, AA = Added Advantage
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
