Product Strategy & Portfolio Management (20%)
Define and execute the digital loans and savings strategy aligned with the Bank’s Digital Financial Services.
Develop and maintain a product roadmap for digital lending, digital savings, micro-savings, micro-lending, goal-based savings, fixed savings, and embedded financial services solutions.
Identify market opportunities and customers’ needs to drive innovation and portfolio expansion.
Manage the overall profitability, growth, and performance of the digital loans and savings portfolio.
Drive continuous product enhancement to ensure competitiveness and market relevance.
Digital Product Innovation (20%)
Lead ideation, conceptualization, and development of innovative digital lending and savings solutions.
Design customer-centric products that address the needs of retail, SME, youth, women, and underbanked segments.
Explore emerging technologies, alternative data sources, artificial intelligence, and digital credit assessment models to support product innovation.
Promote financial inclusion through accessible and affordable digital financial products.
Product Lifecycle Management (10%)
Manage the end-to-end product lifecycle, including concept development, business case preparation, requirements gathering, product development, testing, rollout, optimization, and retirement.
Oversee product performance throughout the customer lifecycle and implement enhancements to improve adoption and profitability.
Develop product pricing, customer value propositions, and go-to-market strategies.
Monitor product utilization and customer engagement to identify growth opportunities.
Digital Lending Management (10%)
Lead the development and optimization of digital loan products, including salary advances, mobile loans, nano-loans, SME digital credit, and ecosystem financing solutions.
Drive portfolio growth while maintaining appropriate risk-return balance.
Collaborate with Risk, Credit, and Analytics teams to develop credit decisioning and scoring models.
Monitor disbursement volumes, portfolio quality, customer repayment behavior, and product profitability.
Develop responsible lending practices that support sustainable portfolio growth.
Digital Savings Management (10%)
Develop and manage digital savings products that encourage customer engagement and deposit mobilization.
Drive customer adoption and growth of digital savings accounts and investment-linked solutions.
Implement initiatives that promote long-term savings behavior and financial wellness.
Monitor deposit growth, accountancy, customer retention, and product profitability.
Customer Experience & Journey Management (10%)
Enhance customer experience through customer journey mapping, UX/UI optimization, and digital engagement strategies.
Identify customer pain points and implement improvements to simplify product access and usability.
Utilize customer insights and analytics to improve product performance and customer satisfaction.
Ensure seamless onboarding and servicing experiences across all digital platforms.
Partnerships & Ecosystem Development (10%)
Establish and manage strategic partnerships with fintechs, MNOs, credit bureaus, technology providers, aggregators, and ecosystem players.
Explore embedded finance and ecosystem lending opportunities to expand customer reach.
Drive innovations through collaboration with internal and external stakeholders.
Manage partner relationships, commercial arrangements, and service-level agreements.
Project Delivery, Implementation & Governance (10%)
Ensure successful execution of product initiatives through effective project management practices.
Oversee quality assurance processes, UAT, pilot testing, and product release governance.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s degreeBachelor’s degree from a recognized universityRQProfessional QualificationsProduct Management, Project Management, AGILE PracticesAAMaster’s degreeBusiness relatedAA
Experience
Total Minimum Cumulative No of Years’ Experience Required8
[1]Need Types are: RQ = Required, AA = Added Advantage
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
