Job Description

Business Growth (30%)

• Execute the Bank's merchant acquiring strategy to achieve business growth, revenue, and profitability targets.
• Drive the expansion of acquiring channels, including POS, card acquiring, e-commerce acquiring, KCB Lipa, QR payments, and other digital payment solutions.
• Identify new market opportunities, customer segments, and partnerships to increase transaction volumes and merchant penetration.
• Contribute to the Bank's digital payments and digital transformation strategy.
• Support merchant acquisition, onboarding, activation, and retention initiatives across target market segments.
• Build and maintain strong relationships with merchants, aggregators, fintechs, payment service providers, and other key stakeholders.
• Manage the merchant portfolio to ensure growth in active merchants, transaction volumes, and revenue generation.
• Monitor merchant performance and implement initiatives to improve merchant activity and retention.

POS and Acquiring Business Management (25%)

• Oversee the deployment, utilization, and performance of POS terminals and other payment acceptance devices.
• Monitor acquiring transaction trends and implement strategies to increase card usage and merchant acceptance.
• Ensure timely merchant settlements and effective management of acquiring operations.
• Optimize acquiring channels to improve customer experience and operational efficiency.
• E-Commerce and Digital Payments (10%)
• Drive the growth and adoption of e-commerce payment solutions and digital acceptance channels.
• Collaborate with internal and external stakeholders to deliver innovative payment products and services.
• Monitor industry trends and recommend enhancements to strengthen the Bank's competitive position in digital payments.

International Money Transfer (IMT) Business (10%)

• Manage and grow the Bank's international money transfer business through strategic partnerships and channel optimization.
• Work closely with remittance partners to increase transaction volumes and customer adoption.
• Identify opportunities for new remittance corridors and value-added services.
• Monitor business performance and ensure compliance with applicable regulatory requirements.

Revenue and Financial Management (10%)

• Develop and manage business plans, budgets, and revenue forecasts for the acquiring portfolio.
• Achieve agreed revenue, transaction volume, merchant acquisition, and profitability targets.
• Track and analyze business performance indicators and implement corrective actions where necessary.
• Identify opportunities to optimize costs and improve overall business efficiency.

Product Development and Innovation (5%)

• Support the development, enhancement, and commercialization of acquiring and payment solutions.
• Conduct market research and competitor analysis to identify emerging opportunities.
• Collaborate with technology, operations, and business teams to implement new products and features.
• Drive innovation to improve customer experience and business performance.

Risk, Compliance and Governance (5%)

• Ensure full compliance with regulatory requirements, card scheme rules, AML/CFT policies, and the Bank's internal policies and procedures.
• Monitor acquiring risks, fraud trends, chargebacks, and disputes, and implement mitigation measures.
• Ensure merchants comply with onboarding, KYC, and due diligence requirements.
• Support audits, regulatory reviews, and compliance assessments related to acquiring services.

Operational Management (5%)

• Oversee the end-to-end acquiring lifecycle, including merchant onboarding, transaction processing, settlement, reconciliation, and support.
• Ensure service delivery standards and operational controls are maintained across all acquiring channels.
• Work closely with Operations, Technology, Risk, and Compliance teams to resolve issues and improve processes.
• Monitor vendor and service provider performance against agreed service levels.

Customer Experience (5%)

• Champion exceptional merchant and customer experiences across all acquiring and payment solutions.
• Address customer complaints and service issues in a timely and effective manner.
• Implement initiatives to improve customer satisfaction, loyalty, and product adoption.
• Reporting and Stakeholder Management (5%)
• Prepare and present business performance reports to management and relevant committees.
• Provide insights and recommendations to support strategic decision-making.
• Build and maintain effective working relationships with internal and external stakeholders, including regulators, payment schemes, fintechs, merchants, and international partners.

Lead and Team Development (5%)

• Support, coach, and develop team members to achieve business objectives.
• Establish performance goals and monitor individual and team performance.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Support succession planning and talent development within the acquiring function.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

a. Academic & Professional

ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s degreeBachelor in Banking/Finance or equivalent

RQ

Professional QualificationsMerchant Acquiring and card background

AA

Masters DegreeBusiness Administration

AA

2. Experience

Total Minimum No of Years Experience Required

6