Job Description

Dealership:

L0238 Driveway Finance Corporation

DFC Insurance Specialist+

The DFC Insurance Specialist will be responsible for efficient, timely and accurate processing of total losses and customer insurance coverage to protect DFC collateral. The DFC Insurance Specialist will be required to perform job duties in a manner that ensures timely and accurate submission of required documentation, completion of notes and addition of necessary documentation within the DFC loan management system, and all other activities associated with total losses and customer insurance updates.

The DFC Insurance Specialist reports to the DFC Collateral Supervisor.

Responsibilities

• Process insurance policy cancellation and lapse paperwork to the collection account.
• Establish and maintain tracking system for SCFC customer insurance coverage.
• Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
• Confirm insurance claim status and update collection account status.
• Process “Guarantee of Title” paperwork needed for payment in timely manner.
• Contact and educate customers on total loss process and account responsibility until process complete.
• Verify additional contracts and process cancellations as needed.
• Contact insurance companies weekly to verify status of claim process and payment.
• Monitor customer account details for non-payments from contract cancellations and insurance companies.
• Educate and counsel customers on account terms and payment programs to resolve past due amounts
• Utilize various skip tracing methods and processes to locate customers as needed
• Maintain and ensure accurate, up-to-date customer account information.
• Proactively work campaigns
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Previous auto insurance experience preferred
• Previous collections experience preferred

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Pay $22.50/hourly
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.