Job Description

We are looking for a DevOps / Senior Cloud Infrastructure Engineer to join us on a freelance basis to build the observability and incident management backbone for autonomous kitchen operations.

4-5 month project | full time | remote

What we’re looking for

• Senior-level experience as an AWS Cloud Engineer or Site Reliability Engineer.
• Strong, demonstrable focus on metric-driven observability, monitoring, and alerting at scale.
• Fluent, hands-on experience in Python for tooling and automation.
• Hands-on experience with Terraform for Infrastructure as Code.
• A proven track record of designing, architecting, and owning production systems end-to-end.
• Ability to work completely independently without a detailed spec sheet or heavy direction.
• Experience with Jira Service Management or similar ITSM/incident platforms is a plus.
• Experience with Grafana dashboarding pipelines at scale is a plus.
• Exposure to AI-assisted ops tooling (AI-Ops, runbook automation) is a plus.
• Prior experience in a fast-moving hardware, robotics, or IoT fleet environment is a plus.

What you'll do

• Standardize and own the Tech Ops Incident Management Platform using Jira Service Management across our production fleets.
• Automate incident resolution workflows with AI tooling, including runbook generation and assignment.
• Design and implement proper documentation for all Tech Ops incident processes to ensure a clean handover.
• Build out fleet management and task automation to support global 24/7 remote operations.
• Own and customize the data-driven observability layer via Grafana across all internal tech teams.
• Work closely with key leadership stakeholders (Head of Infrastructure & Cloud, VP Engineering) to independently drive architecture decisions.

Requirements

What do we mean by freelance?

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