Job Description

The DevOps Platform Engineer will provide IT support related to the MUFG Retirement Solutions application environments and interfaces both on-prem and cloud. This includes diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide technical support to core business application environments to ensure 24x7 availability.
You must have previous experience supporting large complex application environments in financial services industry especially working in complex and secured cloud platform like Azure and AWS. Experience supporting multiple Application Servers like JBoss, WebShpere and Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential.

Key Accountabilities and main responsibilities
Strategic Focus

• Drive innovation and process improvements using new concepts
• Assist with the transition to cloud.
• Identify, collect requirements, develop workflows to automate Application support processes
• Analyse, develop and implement process to secure, reduce downtime and optimise application performance

Operational Management

• Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to support Enterprise business applications and associated integrated system environment solutions
• Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces
• Provide IT support to business applications through systems problem solving and maintenance
• Ensure IT Systems stability fixing minor issues within the application development framework.
• Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
• Support application systems as required by business units including installation of software and configuration.
• Provide High Availability management and Disaster Recovery Support
• Completion of regular tasks to support team SLAs
• Manage code release and deployment across multiple platforms when required.
• Support both production and non production environments.
• Develop and Maintain Documentation related to Standard Operations Procedures
• Contribute to improve efficiency of IT Operations process and procedure
• Provide system and environment related KPIs as required
• Ensure that established procedures and standards are adhered to
• Assist to scope system change requirements
• Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors
• Collaborate with other team members to improve the overall performance delivered to customers
• Participate in after hours and weekend support

People Leadership

• Provide training to the IT support teams on supported tools and environments

Governance & Risk

• Help resolving Information Security Corrective actions
• Complete the CSA on time
• Maintain Documentation related to Standard Operations Procedures
• Raising security issues and breaches to Manager
• Report to Management of any issues that may impact the Business
• Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
• Maintain awareness and champion ITIL best practices
• Adhere to all MUFG Retirement Solutions standards, policies and procedures

Experience & Personal Attributes

• Prior experience in Platform Engineer and support of large complex 24x7 application environments
• Experience with IT Service management within ITSM / ITIL framework
• Availability to work on call after hours and weekend in a rostered 24x7 environment
• Experience in Supporting multiple Application Servers including JBoss, Websphere, Weblogic
• Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential
• Experience providing technical support of applications in Azure
• Experience in implementing CI/CD in multi-branch development model
• Experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure
• Experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat
• Experience with ESB architecture and web application troubleshooting
• Ability to work on new and emerging technologies as required by MUFG Retirement Solutions Business
• Sound knowledge of MS Office Products
• High level of problem-solving skills to handle complex software and interface support issues
• Good documentation skills
• Effective oral and written communications skills
• Willingness to accept responsibility and be accountable for service provided
• Analytical and Systematic approach to work
• Ability to work effectively in a team
• Pleasant and helpful personality

Preferred

• Tertiary qualification in Computer Science
• Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading
• Experience with PEGA application or CRM Dynamics including technical support
• Experience in High Availability and Disaster Recovery Support
• Competency across a blend of operating systems such as Windows and Unix

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.