We are looking for an experienced Operation Engineer to manage, maintain and optimise our cloud-native infrastructure, AI-related services and database systems. You will be responsible for Kubernetes cluster operations, infrastructure automation, system monitoring and troubleshooting, as well as collaborating with cross-functional teams to ensure high availability, stability and performance of online services.
Key Responsibilities
• Deploy, operate, monitor and troubleshoot Kubernetes (K8s) clusters and containerised workloads to ensure stable production environments.
• Develop automation scripts and internal tools using Python, Java or Go to reduce manual workload.
• Manage and maintain databases, including routine maintenance, performance tuning, backup and recovery, and fault resolution.
• Build and maintain observability systems, including log collection, metrics monitoring and performance tracking.
• Collaborate with development teams to optimise CI/CD workflows and improve delivery efficiency.
• Perform daily system checks, incident handling, root cause analysis, and implement optimisation plans.
Required Qualifications & Core Skills
• Fresh graduate is also welcomed
• 1-2 years’ experience is preferred in the following
• Strong experience in DevOps, system operations, or cloud-native environments.
• Hands-on experience deploying, managing and troubleshooting Kubernetes clusters.
• Proficiency in at least one programming language: Python, Java or Go.
• Experience operating or maintaining AI/ML systems and related infrastructure.
• Fluent Mandarin for daily communication and strong English for documentation.
• Good understanding of Linux, networking and cloud-native architecture.
• Strong problem-solving and troubleshooting skills.
Preferred Skills
• Experience with OpenSearch, Grafana, ELK Stack, and APM tools.
• Familiarity with Argo ecosystem (ArgoCD, Argo Workflows) for GitOps and orchestration.
• Experience building end-to-end observability platforms and CI/CD pipelines.
The Package:
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.
Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.
We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.
Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
