Job Description

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

DevOps Engineer – Voice Gateway Platform

About the Role

We are looking for a motivated and hands-on DevOps Engineer to join our Voice Gateway engineering team. The role will focus on building and maintaining CI/CD repositories, automating deployments, strengthening cloud infrastructure, and ensuring reliable delivery of critical voice and contact-center applications.

The ideal candidate is self-driven, collaborative, comfortable working in a fast-paced engineering environment, and eager to learn and adopt modern DevOps practices.

Key Responsibilities

• Design, build & compile Linux packages, and maintain scalable CI/CD pipelines for Voice Gateway applications and services.
• Manage source-code repositories, branching strategies, build automation, release workflows, and deployment pipelines.
• Automate application and infrastructure deployments across development, staging, and production environments.
• Experience with incident management, production support, disaster recovery, and business continuity.
• Familiarity with Ansible, Packer, Argo CD, Flux, Vault, or similar DevOps tools.
• Experience working with multi-region cloud deployments.

Key Attributes

• Self-driven and accountable, with a strong sense of ownership.
• Collaborative team player who works effectively across functions.
• Quick learner who can adapt to new technologies and changing priorities.
• Calm and structured during production incidents and high-pressure situations.
• Customer-focused and committed to delivering reliable outcomes.
• Proactive in identifying risks, improving processes, and eliminating operational bottlenecks.
• Strong documentation and knowledge-sharing mindset.

Why Join Us?

• Work on a mission-critical Voice Gateway platform used by enterprise customers.
• Solve complex challenges across cloud infrastructure, telephony, networking, and real-time communications.
• Contribute to modernizing DevOps and deployment practices for an AI-powered contact-center platform.
• Collaborate with experienced engineering, product, and customer-facing teams.
• Build scalable automation that directly improves platform reliability and customer experience.

EDUCATION QUALIFICATION:

• · Bachelor's degree in Computer Science, Information Technology, or a related field(MCA).