Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

As a member of the Observability Engineering team, you will help operate, improve and evolve our global observability platform.

Your responsibilities will include:

• Operating and maintaining business-critical observability services that support engineering teams worldwide
• Managing large-scale Elasticsearch and OpenSearch environments that store and index petabytes of telemetry data
• Supporting and enhancing our managed Dynatrace platform for application performance monitoring, distributed tracing and metrics
• Developing automation that improves reliability, scalability, security, and operational efficiency
• Monitoring platform health, investigating incidents, performing root cause analysis, and implementing permanent fixes
• Participating in capacity planning and performance optimization for systems handling millions of events per second
• Building and improving telemetry ingestion pipelines using technologies such as OpenTelemetry Collectors, data processors, and data shippers
• Partnering with application, platform, and infrastructure teams to improve observability across the organization
• Contributing to platform architecture, engineering standards and operational best practices

What you bring:

Required Qualifications:

• Experience in DevOps, Site Reliability Engineering (SRE), Platform Engineering, Cloud Operations or Software Engineering
• Strong understanding of Linux-based systems and distributed applications
• Experience with automation and Infrastructure as Code principles
• Proficiency in one or more programming or scripting languages such as Python, Go, Bash or Java
• Familiarity with cloud platforms and modern infrastructure technologies
• Understanding of monitoring, logging, observability and operational excellence concepts
• Strong analytical and troubleshooting skills
• Ability to work effectively in a globally distributed team environment

Preferred qualifications:

• Experience with Elasticsearch, OpenSearch, Splunk or similar large-scale data platforms
• Experience with Dynatrace, Datadog, New Relic, Grafana, Prometheus, or other observability solutions
• Knowledge of OpenTelemetry and telemetry collection pipelines
• Experience with Kubernetes and containerized workloads
• Experience with AWS or other public cloud environments
• Experience with CI/CD, Infrastructure as Code, and configuration management tools
• Familiarity with high-scale distributed systems and performance optimization

Where you belong:

We are a global engineering team driving the observability strategy and platform for SAP's cloud services, enabling visibility at massive scale. Our mission is to provide reliable, scalable and innovative observability solutions that help thousands of services and engineering teams understand, monitor and improve the health of our cloud ecosystem.

We operate and evolve the technologies behind telemetry signals ingestion at enterprise scale. Our platform processes more than 4 PB of telemetry data every month, with peak ingestion rates exceeding 2 million events per second We leverage technologies such as Elasticsearch/OpenSearch, Dynatrace, OpenTelemetry, Kubernetes, cloud-native infrastructure, and a highly automated deployment and operations model.

If you enjoy building and operating large-scale platforms, automating everything possible and exploring the future of observability, we would love to hear from you.

This is not a traditional operations role.

You will work on one of the largest observability platforms in the company, supporting environments that process millions of events per second and petabytes of telemetry data every month.

The platform is already highly automated, allowing engineers to focus not only on operations but also on:

• Designing new solutions.
• Evaluating emerging technologies.
• Improving platform architecture.
• Driving innovation in observability and telemetry processing.
• Solving complex scale and reliability challenges.

This role offers a unique opportunity to gain hands-on experience with modern observability technologies while working on systems that operate at truly enterprise scale.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455624 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid