Job Description

DevOps Engineer – HostPilot / Control Panel

Department: Tech Operations

Employment Type: Full Time

Location: Canada

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to dive into the world of DevOps and make a tangible impact?

About the team

Control Panel Development team’s main product is HostPilot / Control Panel — a web administrative portal that allows Intermedia customers and partners to manage their services, users, devices, subscriptions and related account settings.

The team also supports core backend services and integrations around Control Panel, including synchronization, directory, notifications, Partner Portal integrations, BFF services, .NET-based services, Angular frontends and supporting infrastructure.

What you will be doing:

Build, maintain and improve CI/CD pipelines using GitHub Actions, Azure DevOps and Octopus Deploy.
Deploy and support applications across development, testing and production environments.
Automate infrastructure and configuration management using Ansible.
Support Windows (IIS/ARR) and Linux-based environments.
Help operate Kubernetes-hosted applications and modern cloud-native services.
Monitor production systems, investigate incidents and improve platform reliability.
Troubleshoot deployment, infrastructure and application issues.
Work closely with engineering teams to deliver reliable production releases.
Contribute to operational documentation and deployment runbooks.

What you will bring to the role:

3+ years' experience in DevOps, Site Reliability Engineering or Systems Administration.
Experience administering both Windows and Linux environments.
Strong Ansible experience.
Experience building or maintaining CI/CD pipelines.
Experience supporting web applications in production.
Knowledge of Docker and Kubernetes.
Familiarity with networking fundamentals including TCP/IP, DNS, HTTP(S) and TLS.
Experience with scripting (PowerShell, Bash, Python or similar).
Experience with monitoring and logging platforms.
Good communication skills and confidence working with cross-functional engineering teams.
Professional working proficiency in English (B2 or above).

Nice to Have:

Azure experience.
Octopus Deploy.
RabbitMQ.
SQL Server and T-SQL.
NGINX and reverse proxy configuration.
ServiceNow or other ITSM tools.
Production incident management.
Secrets management.
Experience migrating legacy applications to containers.
Familiarity with .NET application deployments.

Our Stack:

Mostly Windows servers, including IIS and ARR module.
Linux servers for supporting services and modern application hosting.
CI via GitHub Actions and Azure DevOps, including YAML and classic pipelines.
CD via Octopus Deploy, including native steps and custom script steps.
Infrastructure as Code and Configuration as Code via Ansible.
Docker, Kubernetes and NGINX for new .NET Core, Angular and BFF services hosting.
Monitoring via Prometheus, Grafana, Alertmanager, BigPanda and PagerDuty.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Intermedia Intelligent Communications

Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience.

As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.

Recent Awards:

• J.D. Power Certified Assisted Technical Support Program – 2024, 2023, 2021, 2020, 2019, 2018, 2017, 2016

• PCMag Editor’s Choice – Intermedia Unite

• US News & World Report - Best Business Phone System - Intermedia Unite

• CRN - 5-Star Partner Program - 2025, 2024, 2023, 2022

• CRN’s Cloud Computing Product of the Year - 2024, 2023, 2022, 2021 – Intermedia Unite

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

Sunnyvale, California

Year Founded

Unknown

Website

intermedia.com

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