Job Description

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about managing a huge fleet of Android Enterprise devices. Our MDM team is continuously expanding. No matter your level of Mobile Device Management proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #MDM #Android #DevOps

Grow together

The OneMDMS IT system forms the platform for all mobile devices in use at Post & Parcel Germany, e.g. in parcel delivery or in the parcel shops, a total of approx. 160.000 devices. The number of clients, devices and device types is constantly increasing. At the heart of our platform is the standard product SOTI MobiControl, which is extensively customized and expanded by our team. We develop specialized components for automated software distribution and interfaces to adjacent systems. This year, we migrated our systems onto the Azure platform.

As our DevOps Engineer for MDM, you will be part of our distributed team, and you are going to:

• be an active member of our Scrum/DevOps team, participating in requirements analysis, design, development, and testing of new MDM components,
• provide professional 1st and 2nd level Solutions Support, handling daily incidents and problem management,
• navigate Mobile Device Management frontend consoles (e.g., SOTI MobiControl, Microsoft Intune) for standard operations like remote control, log checking, and sending device commands,
• support a fleet of Android Enterprise (Work Managed) devices, including ruggedized hardware like the Zebra TC-Series,
• contribute to design and implementation of our test and production environments in the Azure Cloud and
• collaborate closely with service providers, suppliers, and internal stakeholders to ensure optimal solutions for our customers.

Furthermore, you can grow into:

• contributing to the conceptualization and implementation of customized MDM solutions and architectures within the logistics sector,
• leveraging Agentic AI to automate routine tasks and increment efficiency in all DevOps activities,
• assisting in building and testing software components, with a focus on reporting, third-party API interfaces, ensuring IT operations during disaster recovery scenarios and
• expanding your area of responsibility as system complexity increases.

Ready to embark on the journey? Here’s what we are looking for:

• Independence in analyzing frontend errors, searching for available information, and creatively exploring solutions.
• Be accustomed to using AI tools for problem analysis and solution-finding.
• Proactive communication: Finding an efficient balance between working autonomously and escalating complex issues to 3rd level experts.
• Willingness to learn new technologies and continuously document new findings and solutions for the team.

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities (up to 3 days/week)
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great Team

Hi, my name is Martin and I am a sub domain head in Bonn, Germany. I started my career at DHL IT Services back in 2003, when I took a role as C++ Developer. With an increasing knowledge of business processes and a great interest in better understanding and implementing the requirements of our business partners, the focus of my work shifted to technical consulting and requirements engineering, so that I switched to a career in consulting. In 2018, I moved to a management role, becoming a team lead and project manager. In 2022, I took the next step in my career and stepped into my current role. Together with the strong support of a multinational & diverse team, we are working on our common ambition – making our business partners in P&P even more successful.

Looking forward to having you onboard!