Requirements:

• Supporting and monitoring a 24/7 high-quality video streaming service in a fast paced startup-like environment.

• Participation in oncall rotation, carrying oncall phone.

• Promptly responding to alerts and other issues raised by customers or internal business units.

• Promptly notifying relevant parties and acknowledging alerts.

• Promptly working with vendors, third party service providers (Content delivery networks, payment gateways, content licensing partners etc.) and internal teams to solve production issues.

• Collecting approvals and running software rollouts post-approvals.

• Working on day-to-day tasks like managing user access and supporting internal business units.

• Troubleshooting and fixing infrastructure issues from hardware layer to application layers with no or minimal supervision.

• Working on tailoring monitoring and alerting systems to avoid false positives and update alert related settings.

• Reviewing alerts, emails, updating relevant teams in meetings regarding issues and outages.

Minimum Qualifications:

• Knowledge or at least familiarity with Linux shell, system internals, network, java applications and MySQL databases.

• Love for debugging: troubleshooting and debugging monitoring alerts and internet connectivity issues.

• Ability to read and understand server/systems logs and produce meaningful issue analyses.

• Good analytics, troubleshooting skills and intuition about probable root cause.

• Familiarity with Splunk, Python, Apache, rsync and monitoring/alerting tools like Nagios, PagerDuty, OpsGenie will be a plus.

* Experience with container and in-prem/public cloud technologies.