Role Mission:  

The DevOps & Application Engineer will administer current IAM and SSO application while ensuring the reliability, scalability, and security of StarHub’s cloud-native platforms. They will manage day to day operations to address business needs and will be actively involved in future implementation of IAM platform.

Key Responsibilities 

• Support and provide maintain current IAM and SSO systems used.
• Administrate platform and ensure system availability and robustness.
• Manage application vendors to provide timely and reliable support to business operations.
• Resolve incidents and track SLA at all levels.
• Collaborate with vendor in change requests, defect fixing and security vulnerabilities remediation.
• Work with cross domains teams and stakeholders in ensuring system security compliance.
• Establish observability with Splunk, Prometheus, Grafana, CloudWatch, and incident-response workflows (PagerDuty). 
• Author technical documentation and provide knowledge transfer to team members. 
• Provide after office hour support as part of the operational needs on rotational basis.

Qualifications

• Degree in Computer Science, IT, computer engineering fields or related fields or equivalent experience.  
• 4+ years of combined experience in systems analysis, DevOps, Cloud or Operational support within telco environments. 
• Strong expertise with IAM fundamentals: SSO, MFA, RBAC, identity lifecycle and knowledge of authentication standards OAuth 2.0, OpenID Connect, SAML, LDAP
• Implemented or supported IAM integrations for enterprise or digital platforms
• Excellent analytical and problem-solving skills with strong attention to detail and ability to troubleshoot complex issues. 
• Strong SQL skills and knowledge of at least 1 programming language i.e. Java.
• Solid understanding of AWS core services, IAM security, and cost-optimization practices. 
• Comfortable with Linux internals, networking fundamentals, and shell scripting. 
• Familiarity with Agile/DevOps methodologies, CI/CD pipelines, cloud infrastructure, and REST/SOAP APIs will be added advantage. Certification will be a plus.
• Experience working within ITSM framework and in using enterprise tools such as Jira, Confluence, Service Now
• Hands-On knowledge on Symantec SiteMinder, Symantec Directory
• Understand identity-related threats and controls
• Experience in implementing scripts or use tools to automate day to day tasks.
• Experience supporting audits and compliance requirements.
• Excellent communication, documentation, and collaboration skills.