Job Description

• Manages the release pipeline for all projects and changes

• Handles code releases, deployments, and management of product updates

• Sets up tools and required infrastructure based on delivery/project requirements

• Automates the deployment process and continuously improves on it

• Have the technical skill to review, verify, and validate the software package for deployment.

• Helps define and set development, test, release, update, and support processes for DevOps operation

• Ensures that the CRM Platform is running smoothly and efficiently

• Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities

• CRM license requests approvals and tracking as well as CRM environment inventory maintenance

• Makes configuration changes on CRM platform to meet the IT and business requirements

• Provides support to build enhancements, production issues, incidents, problems, and nonproduction updates

• Generates reports that provide insights into the organizations data and performance

• Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units

• Supports the project execution by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.

• Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning. Stays informed of new methodologies/approaches/technologies

• Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently

• Deep understanding of both development and operations processes

• Awareness of critical concepts in DevOps and Agile principles

• Experience in working as a System Administrator or support for SaaSapplications

• Experience and knowledge on Dynamics 365, Power Platform and/or Azure Services

• Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continuous Integration and Delivery tools

• Experience/knowledge on relational database

• Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.)

• Good knowledge on n-tier web applications

• Experience in the development/support of bank/financial applications/systems