Be part of an operational team focused on maintaining seamless system operations and ensuring the reliability of key processes
Take an active role in ensuring the smooth functioning of systems through effective monitoring, troubleshooting, and proactive maintenance practices
Monitor system performance and usage, proactively identifying potential issues and bottlenecks to ensure system stability
Build experience in diagnosing and resolving technical issues, ensuring prompt and effective solutions to minimize disruptions
Take responsibility for identifying and tracking system issues, collaborating closely with development teams to resolve them effectively and ensure continuous improvement
Be part of a team that values knowledge sharing, problem-solving, and center around efficiency and reliability to drive overall success
You'll gain additional knowledge and skills needed to operate with Salesforce and Mulesoft, one of the leading CRM and integration platforms. You'll receive guidance and mentorship to confidently tackle real-world challenges with these platforms
What should you bring along
University Degree in Engineering, Computer Science, Business or a related field
Minimum of 1-3 years of experience in an operational role is required
Any previous operational experience with Salesforce, MuleSoft or ETL will be a plus
Comprehensive knowledge of ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) and experience applying them to IT service management processes
Experience in troubleshooting, problem management, and communication, contributing to the seamless operation of our IT infrastructure
Detail-oriented and proactive professional to manage and resolve technical issues while ensuring the integrity of our systems and data
Proven expertise in problem management, addressing recurring issues with effective, long-term solutions
A strong focus on maintaining data accuracy, consistency, and reliability through regular audits and validations
The ability to quickly identify, analyze, and resolve technical issues, minimizing operational disruptions.
A technical mindset with the capability to analyze code, interpret log files, and monitor performance metrics like latency and response times
Proficiency in proactive system monitoring and setting up alerts using tools such as Splunk
Excellent communication skills to collaborate effectively and support root cause identification and resolution.
A proactive, open-minded, and curious approach to investigating and resolving issues
The ability to establish and maintain feedback loops that enhance processes and system performance.
Eagerness to learn and adapt to new technologies and methodologies
Excellent collaboration skills with development teams to support resolve technical problems
