Job Description

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
• Manage, scale, and troubleshoot AWS infrastructure, focusing on containerized workloads running on EKS and ECS. Provision and maintain infrastructure using Terraform to ensure repeatable, standards-based deployments across environments. Support and improve CI/CD pipelines for application and AI-enabled feature releases (deployment automation, rollback support, and environment promotion). Collaborate with engineering teams to implement operational best practices (health checks, readiness, scaling, and resiliency patterns).
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Administer and optimize Akamai CDN configurations for performance, caching, and edge troubleshooting. Implement and maintain Akamai Client Side Protection (CSP) configurations and support web security controls to reduce client-side threats (e.g., XSS/data exfiltration). Support certificate lifecycle activities (CSR generation, SAN/hostname validation, chain deployment, renewal coordination) and schedule changes to minimize downtime. Follow secure operational practices around secrets handling, access controls, and vulnerability remediation coordination
• Build and maintain dashboards and alerts using tools such as Splunk and metrics-based monitoring to improve early detection and reduce false positives. Participate in incident response: triage, escalation, mitigation, stakeholder updates, and post-incident follow-ups. Contribute to root cause analysis (RCA) and implement preventative fixes to reduce recurrence. Create and maintain operational documentation (runbooks, SOPs, on-call playbooks).
• Support change management: peer reviews, risk awareness, pre/post checks, and safe execution during maintenance windows. Working knowledge of incident and change management practices (ITSM mindset, clear comms, disciplined execution).
  
  Required qualifications, capabilities, and skills
• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Hands-on experience with AWS and container platforms (EKS and/or ECS).

• Experience using Terraform (or comparable IaC) for provisioning and managing infrastructure.

  Strong troubleshooting skills across Linux, networking fundamentals, and application/runtime behaviors.

  Working knowledge of incident and change management practices (ITSM mindset, clear comms, disciplined execution).

  Scripting/automation experience (e.g., Bash, Python, Perl) and CI/CD tooling exposure.

• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.

• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security

  Preferred qualifications, capabilities, and skills

  • Hands-on practical experience delivering system design, application development, testing, and operational stability
  • Experience with Splunk (search, dashboards, alert tuning, log onboarding).
  • Hands-on experience with Akamai (CDN configs, caching strategy, edge troubleshooting) and CSP implementation.
  • Proficiency in automation and continuous delivery methods
  • Familiarity with operating AI-enabled services or pipelines, including basic concepts around model/service rollouts and monitoring.
  • AWS certification(s) (Cloud Practitioner or higher).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans