Job Description

Job Title: DevOps Administrator

Location: Midlands

Job Type: Full-Time 40 hours per week, Monday to Friday.

Salary: Up To £36,050 Per Annum DOE

At Airband, we’re building more than broadband networks, we’re helping reshape connectivity across the UK. Originally established to tackle the digital divide in rural and underserved communities, Airband has grown into a dynamic broadband provider delivering services through Fibre, Fixed Wireless Access (FWA) and wholesale network partnerships.

Role Summery

Reporting to the Head of IT this role will work closely with the Salesforce Developer and other stakeholders to customise, configure and maintain the Salesforce CRM platform and other business systems.

You will also be required to assist end users with BAU functions and will be first line for any system specific troubleshooting and support tickets.

Training will be provided for business specific systems and functions. The right candidate for this position is someone willing to learn and enthusiastic about solving problems.

Responsibilities

• Provide support to end users from across the business by troubleshooting system issues, creating documentation and delivering training as needed.
• Collaborate with developers, system users, business analysts and project managers to customise, configure and maintain the Salesforce CRM platform and other business systems
• Configure Salesforce to meet specific business requirements by creating custom fields, page layouts, validation rules and flow automations
• Participate in testing as part of transformation projects.
• Assist in data migration and integration projects, ensuring data accuracy and consistency within the business. Assist the data team and other business stakeholders with reporting requirements relating to system data.
• Support the user administration of the system, assigning licences and ensuring security standards are upheld.
• Any other duties as required by your manager.
  

Key Skills

Core Key Skills

• Excellent written and verbal communication
• Effective time management and prioritisation
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively as part of a wider Airband team
• Embraces change, is adaptable and is willing to learn
• Customer / user-focused mindset
• Continuous improvement mindset
• Planning and organisational skills
• Competent use of Microsoft 365 tools
• Embraces diversity
• Emotional intelligence and professionalism
• Analytical and critical thinker with strong problem‑solving skills.
• Collaborative, supportive team player with a willingness to mentor others.
• Strong problem-solving and analytical skills
• Ability to work effectively independently and as part of a fast-paced team environment.
• Experience with databases/CRM systems
• Willing to continuously learn and adapt to new systems and processes
• Attention to detail and a commitment to delivering high quality work
• Good data literacy skills
• Proactive and committed to continuous learning and improvement
  

Technical & Digital Skills

• Ability to learn new systems and technologies quickly
• Data handling and analysis skills
• Understanding of digital ways of working and collaboration tool

Qualifications & Professional Knowledge

Essential:

• Strong data skills
• Strong Microsoft Excel skills
  

Desirable

• Salesforce administrator experience
• Salesforce Certified Platform Administrator certification
• Experience working with SQL, databases and CRM systems.
• Experience with automation tool

What can Airband Offer you?

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working – a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)

• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.

• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!

• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.

Recruitment agency support is not required at this time.