Job Description

Power the future of public transport across the Edmonton region

🌍 The Role

We’re transforming how people move across the Edmonton Capital Region.

Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly.

That’s where you come in.

As a Field Services Engineer, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.

🔧 What You’ll Be Doing

• Keep critical transit devices up and running across the network
• Perform preventive and corrective maintenance on smart fare systems
• Diagnose and resolve real-time issues and incidents
• Monitor system performance and run device diagnostics
• Support software updates and system releases
• Track and manage device inventory and components
• Collaborate with transit agencies, internal teams, and vendors
• Deliver against high SLA expectations in a fast-paced environment

Requirements

🧠 What You Bring

• Background in Electrical / Electronic Engineering (or similar)
• Experience working with networked systems and applications
• Strong understanding of system architecture & operating systems
• Hands-on experience with maintenance in large-scale systems
• A natural problem-solver with strong attention to detail
• Ability to juggle priorities and stay calm under pressure
• Great communication skills and a customer-first mindset
• A valid driver’s licence and access to a vehicle

Bonus points for:

• Experience with ticketing systems, Jira, or inventory tools
• Knowledge of transit, mobility, or smart city tech

💪 What the Job Looks Like Day-to-Day

• ~70% field-based work across transit locations
• Hands-on with hardware — lifting, installing, troubleshooting
• Working in a mix of warehouse and on-site environments
• Being part of a team that keeps a region moving every day

⚡ Why This Role is Different

• Work on real-world, city-scale technology
• Be part of a system used by thousands of people daily
• Blend of hardware, software, and field engineering
• High impact — when you fix something, it matters immediately

🧭 Who This Suits

You’ll thrive here if you:

• Like being hands-on, not stuck behind a desk
• Enjoy solving problems in real time
• Want to work on technology that people actually use every day

• Are comfortable in an environment where things move fast and change often

Benefits