Job Description

Device Support Specialist, New Indications Germany - Thüringen area (W/M/D)

Field Based / Full Time / Permanent contract

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist New Indications in Germany (Thüringen area), you’ll play a key part in this mission.

WHAT YOU’LL DO

The Device Support Specialist, New Indications is a key position within the Center of Excellence business unit, with a clinical trial patient focus. The primary role of this position is to support clinical trial oncology patients utilizing Tumor Treating Fields (TTFields) therapy in Germany.

This is an exempt, full-time, field-based position reporting to the Snr, New Indications DSS Lead, EMEA.

• Continue to honor our “Patient Forward” mission
• Manage administrative tasks– including expense reports, equipment management, SAP interactions, office supplies/ordering, and office logistics (as applicable)
• Facilitate clinical trial patient starts and CRM entries
• Conduct regular clinical trial patient visits and provide the following:
• Check technical status of devices and replace components as necessary
• Troubleshoot problems through a well-defined procedure
• Provide patient training and reinforce as applicable
• Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation
• Communicate usage number and evaluate extended breaks to optimize time on therapy
• Serve as technical interface between the Company and assigned medical centers
• Support SIVs and clinical trial patients as needed throughout Germany.
• Dedicate up to 80% of travel time to fulfill job responsibilities related to Site Initiation Visits and clinical patient support
• Understand protocol timelines and objectives for each active New Indication
• Serve as primary patient support by phone and in person as necessary, including beyond normal business hours and potentially weekends and holidays.
• Work independently while collaborating with cross functional team members
• Travel to patient homes and to physician offices

ABOUT YOU

• Minimum of an Associate’s Degree (or equivalent work experience) required. Bachelor’s Degree preferred
• Exhibit knowledge and understanding of clinical trial processes and clinical patient support
• Previous experience working with clinical trials and/or clinical patients a plus
• Demonstrate proficiency in DSS role and responsibilities including:
• Mastery of TTFields explanation and implementation to patients in the clinical trial and/or commercial setting
• Proven ability to work in a very dynamic organization with minimal supervision, good judgment, excellent written and oral communication skills and sound decision-making skills
• Impact/Influence on the broader organization.
• Contribute to the collective knowledge base through initiatives beyond normal DSS duties
• Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures
• Bilingual in English and German
• Must have a valid driver’s license

These additional qualifications are preferred:

• Ability to lift up to 20 pounds

ABOUT NOVOCURE

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

• innovation
• focus
• drive
• courage
• trust
• empathy

If you're excited about this role, please apply.