EBSCO Industries, Inc.

Device Subscription Product Manager

EBSCO Industries, Inc.  •  Birmingham, AL (Onsite)  •  1 hour ago
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Job Description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring.

We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team

Job Summary

As Device Subscription Product Manager, you own Moultrie’s cellular data-plan business: the subscriptions that connect customers to their land. You run a critical, mature business that grows through retention and optimization more-so than new features, marketing, or hype. You own pricing, entitlement strategy, churn strategy, and the retention forecast and the related KPIs.

You will lead a team of product owners covering camera-derived intelligence, the onboarding funnel, and retention, and your team is accountable for matching subscription with value so that customers stay engaged.

Job Responsibilities

  • Own, clarify and share the Voice of the Customer (VOC) and lead the org by effectively conveying the voice of the customer through artifacts and ceremonies.
  • Own, monitor, and drive the KPIs that drive your business: ARPD, ADPU, WAU, Data Plan NPS, Retention and Churn Rates, and Seasonality Reduction.
  • Run your monthly business review.
  • Build and maintain the pricing and financial models behind data plan strategy, and gain consensus from leadership.
  • Develop and maintain the data plan subscription roadmap that achieves the company’s goals.
  • Relentlessly prioritize the development that provides the greatest customer value.
  • Decompose churn by cause and design the product response to each.
  • Run pricing and positioning experiments and research, including entitlement changes across plan tiers to determine which offers appeal to customers
  • Own the data-plan revenue forecast jointly with Finance and participate in monthly R&O.
  • Lead two to three product owners: empower them to own their KPIs, scopes, and align their strategic thinking.
  • Contribute to strategic planning and development of the product.
  • Partner with UX, Research, Data Science, SW Team(s), and Marketing and CS to implement, launch, and support cutting-edge solutions.

Job Requirements

  • Bachelor’s degree Business, Economics, Psychology, Human-Computer Interaction, or Computer Science or related field (in lieu of degree we will consider candidates with equitable years of professional work experience)
  • A minimum of five (5) years total related experience with a preference towards subscription and service businesses
  • 3+ years in product management (preferably as a product manager) or working in strategic analysis and planning
  • 2+ years of researching and generating business cases and proposals that can be converted into well-articulated and valuable deliverables
  • 2+ years of experience working within an agile-lean software product development method, such as Scrum, Kanban, or SAFe

Preferred Qualifications

  • Experience where a subscription is tied to a physical device
  • Experience in mobile app subscription flows on iOS and Android
  • Expertise in at least one project management tool such as JIRA or Azure Dev Ops
  • Expertise in at least one design collaboration tool such as Whimsical or Figma
  • Experience with the Scaled Agile Framework and/or Agile Release Trains
  • A background in, and product knowledge of the hunting, fishing, or outdoor sporting goods market
  • Experience in finance, accounting, or FP&A

Essential Job Function

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

EBSCO Industries, Inc.

About EBSCO Industries, Inc.

Our early endeavors helped shape us; at our core we are a sales driven organization. The international company that EBSCO has become continues to foster the same ideals for sales, service and entrepreneurship that guided Elton B. Stephens over 70 years ago.

Today, EBSCO can be found in a wide range of industries. All together, we are more than 13 diverse companies employing nearly 4,500 people worldwide. We have the highest Dun & Bradstreet Financial Strength Rating that can be awarded, and we are consistently among the top 200 largest privately held corporations by Forbes magazine.

At EBSCO we strive for an environment where people grow their careers because of our culture, not in spite of it. We seek people who are driven, eager to understand, and collaborative in their approach. We are a uniquely diversified company with opportunities in information technology, sales, customer service, marketing, human resources, operations, manufacturing, accounting and finance. But regardless of the job title, we believe each position is the starting point. People who are entrepreneurial, positively focused on the future and driven to discover what’s possible are successful at EBSCO.

Please Note: EBSCO industries and our businesses do not conduct interviews via Instant messenger or google hangout and we do not schedule interviews via text. We will not request your social security #, credit card, or bank account information in an interview. And, we would never charge a fee for an interview. Be aware, recruiting scams exist.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Birmingham, AL
Year Founded
1944
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