Job Description

About

This role owns the full device lifecycle strategy - from activation to retirement. Devices are long-term operational assets. This role ensures asset utilization, refurbishment strategy, remote troubleshooting, and unit economics are structured and measurable.

Responsibilities:

• Define the device lifecycle framework including maximum usage years, failure thresholds, refurbishment vs scrap logic, and replacement criteria.

• Establish remote troubleshooting and reboot protocols to resolve device issues before physical retrieval and reduce unnecessary replacements.

• Track device performance, failure patterns, and asset utilization to improve operational efficiency.

• Build device lifecycle cost models and identify hardware margin leakage.

• Design and manage reverse logistics and refurbishment processes, including inspection and redeployment logic.

• Partner cross-functionally with Product, Finance, Sales, AI/Data, and Operations teams to improve device diagnostics, asset economics, and replacement policies.

Requirements:

• 8–12 years experience in hardware operations, device lifecycle management, or asset management.

• Experience with reverse logistics, refurbishment, or hardware recovery processes

• Strong analytical and financial modeling skills

• Ability to design structured operational frameworks and decision trees

• Comfortable working cross-functionally across product, operations, and finance teams

• Structured, analytical, commercially aware, and pragmatic in execution.