Job Description

Deviation Investigator I

Location: This position is based in our Portsmouth, NH office. The typical work schedule is Monday through Friday, 8:00 AM–4:30 PM EST.

What you will get:

Below you will find a comprehensive summary of the benefits package we offer:

• Performance-related bonus.

• Medical, dental and vision insurance.

• 401(k) matching plan.

• Life insurance, as well as short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

We are seeking a detail-oriented Deviation Investigator to support deviation management and quality investigations within a GMP manufacturing environment. This role is responsible for documenting deviations, supporting investigations, and ensuring timely and accurate completion of quality records. The ideal candidate will bring strong technical writing skills, a solid understanding of GMP processes, and the ability to collaborate effectively across teams while developing investigation expertise.

• Independently complete deviation records that do not require formal investigation, ensuring accuracy and compliance with GMP standards

• Support and conduct minor deviation investigations with guidance from team leadership

• Assist in determining appropriate deviation classification, containment actions, and investigation approach

• Contribute to root cause analysis using structured tools such as 5 Whys and fishbone diagrams

• Support the development and implementation of corrective and preventive actions (CAPA) to address and prevent recurrence

• Manage assigned deviations and related activities to ensure timely completion and adherence to quality metrics

• Collaborate with cross-functional teams to gather information, facilitate discussions, and resolve issues

• Participate in team meetings and continuous improvement efforts to enhance deviation processes and investigation quality

What we are looking for:

• Experience working in a cGMP-regulated environment within biotechnology, pharmaceuticals, or a related industry

• Basic understanding of deviation management, investigations, and quality systems

• Strong technical writing and documentation skills, with the ability to clearly and accurately write investigation reports

• Familiarity with root cause analysis tools and methodologies

• Ability to manage multiple tasks and meet deadlines in a structured environment

• Effective communication and collaboration skills, including the ability to receive feedback, demonstrate patience, and work constructively toward resolution of issues

• Problem-solving mindset with a willingness to learn and continuously improve investigation capabilities

• Bachelor’s degree in a scientific discipline or equivalent experience preferred

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now