Posting number: 1394
Department: Development Services Department
Job classification: Development Services Ambassador
Posting type: Open
Categories: Code Enforcement, Engineering, Construction Trades, Architecture
This position serves as a key member of Development Services. Chiefly responsible for advising and guiding applicants with Building, Planning and Zoning, & Code Enforcement, matters, as well as assisting with external matters such as Fire, Historic, and Public Works. Also performs technical and advanced clerical work processing plans for Development Services and other departments as needed.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Provides intensive customer support requiring a strong desire to serve the public in a friendly, enthusiastic, and professional manner. Establishes and maintains effective working relationships with work group, contractors, developers, architects, engineers, owners, and the general public while performing the following duties to provide a high level of customer service.
Assists residents and business owners in navigating the Development Services Department and other departments as necessary for various issues including, but not limited to, permitting, issues of design professional/contractors, inspections, occupational licensing, code enforcement issues, and use of online systems.
Provides information to members of the public/permit applicants regarding permit requirements, inspection, and general requirements of the permit process; obtains general information from customers regarding permitting needs; assists the public in completing building permit applications; responds to telephone inquiries regarding permits, permit processes, building codes, and other related ordinances and local laws.
Makes recommendations for the development of practical, efficient, and effective solutions to expedite City services.
Assists, interviews, and obtains information from customers in order to determine their needs; obtains technical and code information from customers regarding permitting needs; informs customers of special requirements and special problem areas such as fire hazard areas and flood zones.
Recommends changes to processes and procedures by analyzing the permitting system; develops, recommends, and implements approved permit system changes to make the processes more efficient and effective. Assures that policies and procedures are followed in the receipt, routing, and processing of permit applications.
Researches problems and complaints regarding permit issues.
Assists in the resolution of customer service issues, either personally, by telephone, or in writing. Maintains records and documents of customer service issues and resolutions.
Examines causes of customers disputes and initiates corrective action with management to improve customer relations.
Serves as a liaison between different departments, resolves and responds to citizens’ concerns and attends community and professional association meetings at the direction of the Building official and Directors of Development Services.
Serves as liaison to consumer regulatory agencies to build consensus and strengthen rapport in support of strategic direction, mission and goals.
Reviews applications and submittals for completeness and assigns process numbers.
Verifies property ownership, contractor licenses, and insurance are updated in the department's databases.
Tracks plans throughout the plan review process to ensure compliance and provides status to the public.
May calculate square footages & collect fees.
Issues permits upon all approvals being obtained and may calculate bond amounts for construction projects.
Assists in and/or schedules inspections.
Creates monthly and yearly reports, mailings, and other notifications for the department as directed.
Processes cancellations and permit refunds.
Maintains various records in accordance with City policy.
Conforms with and abides by all regulations, policies, work procedures and instructions.
Performs other related tasks as required.
Bachelor’s degree in Civil Engineering, Construction Management, Architecture or related field required.
Eight (8) years of experience working in local government primarily handling plans processing, code enforcement, or public works related duties.
General contractor’s license highly preferred.
Certified Building Inspector preferred.
Certified Plans Examiner preferred.
Valid Florida Driver's License.
A comparable amount of training or experience may be substituted for the minimum qualifications.
Known as The City Beautiful, Coral Gables stands out as a planned community that blends color, details, and the Mediterranean Revival architectural style.
Coral Gables is a major employment center, with almost as many people working in the City as living there. The Coral Gables economy is comprised of local and international businesses, but unlike other parts of Florida, it is not influenced as strongly by seasonal shifts. The City is especially desirable to businesses because of its proximity to Miami International Airport, the Port of Miami, and downtown Miami, while also being convenient for executive housing. In addition, a vintage style trolley connects many of the commercial districts, Grand Avenue and the Metrorail. The City has a strong offering of banking, investment institutions, health care, and professional services, as well as being the international headquarters for Bacardi and Del Monte Fresh Produce. The University of Miami (UM) is also located in Coral Gables, and is the City's largest employer.
UM, a research university, is ranked 50th among the nations top-tier institutions in the U.S. News & World Report ratings of "America's Best Colleges." Also located within the City is Northwestern University's prestigious Kellogg School of Management Executive MBA Program. Coral Gables' lower schools offer strong academic and international programs including an international baccalaureate program at Coral Gables Senior High and at Gulliver Preparatory School.
The City provides excellent municipal services, including an accredited Police Department, as well as a Class 1 Fire Department and a Class 1 Building Division. In addition, Coral Gables has been named a Tree City USA for the last 31 consecutive years, and selected as a Playful City USA for eight years in a row.
Excellent municipal services, high quality of life, convenient access, responsible growth and a diversified economy make Coral Gables a highly desirable place to live, work and play.
