The Station Development Service Representative is responsible for handling emergency and non-emergency service calls, dispatching service contractors, and ensuring timely resolution of service requests. This role requires maintaining detailed records of dispatch activities, monitoring work orders, and coordinating with vendors to track service progress. The representative will communicate with supervisors and managers to address issues, schedule preventative maintenance, process invoices, and generate service reports.
Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule, including weekends and holidays
Must have a valid driver’s license
High school diploma or GED
One year Dispatch experience or other relevant experience
Must be detail-oriented and have strong organizational skills
Must be able to sit for extended periods of time
JOB KNOWLEDGE
Active listener with excellent communication skills
Strong customer service skills
Strong Problem-solving skills
Ability to multi-task, set priorities and manage time effectively
Knowledge of administrative procedures
Proficient in Microsoft outlook, Excel, Word, PowerPoint
DUTIES AND FUNCTIONS
Arrive to work on time, consistently
Upon entering the property, arrive in business attire in crisp, clean and in good repair.
Hair must be clean and cut in a becoming style; management has final approval
Attend all required training, office and departmental meetings
Receive emergency and non-emergency service calls and record significant information. After hours, on call rotation will be required
Dispatch the appropriate service contractors to the job site
Log and update all dispatch details, including those provided by the service technicians
Speaking with supervisors or managers to resolve problems, requests for services or equipment
Monitor and follow up with service vendors on work orders and ETA and resolution statuses
Update and inform the supervisor/manager of the work order status and service ETA.
Build sustainable relationships of trust through open and interactive communication
Manage and schedule preventative maintenance
Receiving and processing invoices
Prepare weekly and/or monthly service reports
Perform any additional tasks requested or assigned by the Vice President - Station Development.
The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
CRITERIA FOR EVALUATION
Evaluated on quality and quantity of work performed, attendance and punctuality records, reliability, as well as compliance with all GATE policies, including dress and grooming code, and where applicable, safety, sanitation, and security procedures and guidelines. Further evaluation criteria is included on company Employee Evaluation.
