Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Development Product Owner - Senior - GRC Technology serves as a strategic bridge between business stakeholders and technical teams, translating complex business needs into actionable product requirements that drive measurable business value. In this role, you will lead product planning activities, gather and refine requirements, develop and prioritize user stories, and provide ongoing direction throughout the product development lifecycle. Leveraging advanced Agile and SAFe practices, critical thinking, and problem-solving skills, you will partner with business leaders, subject matter experts, and development teams to deliver innovative technology solutions that support governance, risk, compliance, and operational objectives. This position requires the ability to influence stakeholders, navigate ambiguity, and drive alignment across multiple teams and priorities.

The ideal candidate will possess 6 or more years of experience in process improvement, project delivery, business analysis, requirements management, or related business operations. Preferred qualifications include three or more years of experience supporting Governance, Risk, and Compliance (GRC) technology solutions, two or more years of experience delivering ServiceNow implementations, enhancements, or technology initiatives, and eight years of experience working within Agile and/or SAFe environments. Experience utilizing project and portfolio management tools such as Jira and Clarity is highly desired. Successful candidates will demonstrate strong leadership, stakeholder management, and communication skills, along with a proven ability to drive complex initiatives from concept to delivery in a fast-paced, collaborative environment

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is in San Antonio, TX

Relocation assistance is not available for this position.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Works with different technologies, internal and external to have oversight of development, testing and controls.
• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors other Product Owners.
• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

Experiences that will support your success:

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Advanced knowledge of Microsoft Office products, applicable databases and product management tools.
• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• 3+ years supporting or delivering Governance, Risk, and Compliance (GRC) technology solutions.
• 2+ years working on ServiceNow implementations, enhancements, or technology initiatives.
• 8+ years working in Agile and/or SAFe environments.
• Experience with Jira, Clarity, or other project and portfolio management tools.
• Advanced Microsoft Excel and PowerPoint skills, including executive reporting and presentations.
• Experience collecting and analyzing business data to support decision-making.
• Ability to influence stakeholders and lead through complex organizational challenges.
• Experience presenting to senior leaders and large audiences.
• Proven leadership skills with a track record of driving results across multiple teams.
• Military service experience or experience as a military spouse/domestic partner is highly valued.

Compensation range: The salary range for this position is: $108,480 - $207,320.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.