Job Description

Position Summary:

We are seeking a Development Operations Specialist who thrives in a high-impact role where accuracy, efficiency, and continuous improvement drive success. This role is ideal for someone who enjoys structured, process‑driven work, has strong technical fundamentals, and brings a proactive, detail‑oriented mindset to every task.

As part of our team, you’ll play a key role in maintaining and optimizing the systems, data, and processes that support our organization’s philanthropic and financial divisions, including Minnesota Public Radio (MPR), Southern California Public Radio (LAist), and all national (APM) programs. You’ll collaborate closely with colleagues, adhere to documented procedures, and help ensure our donor data and financial workflows are PCI and audit compliant, consistent, and aligned with donor intent.

Expected Compensation Range: $22.50 -$26.00 per hour. The exact salary rate is determined by experience and education related to the role, organizational compensation structure, and internal equity.

Location: Remote

Application Process: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Application Deadline: Open until filled.

Position Responsibilities:

• Process donations from multiple sources, including partner organizations, direct mail, web forms, telemarketing files, payroll deductions, fund drives, and more.
• Manage monthly sustainer adjustments.
• Reconcile and resolve payment declines and discrepancies.
• Maintain and update records in the company CRM database systems, including Salesforce NPSP, with a high level of accuracy and consistency.
• Fulfill requests from Member & Audience Services, Philanthropic Development, Accounting, and other internal partners.
• Research data and error issues and provide timely, clear, and professional resolutions.
• Follow documented SOPs and contribute feedback to improve workflows and reduce rework.
• Assist with data clean-up and process improvement projects as needed.
• Complete other tasks as assigned in support of team goals.

Required Education and Experience:

• High School diploma or GED.
• 2+ years in gift/payment processing, database management, data entry, or other related operations work.

Required Skills, Knowledge and Abilities:

• Strong basic computer proficiency, including fast and accurate typing; proficiency with Microsoft Suite, spreadsheets, and operational tools.
• Excellent organizational and time management skills in a remote environment.
• Aptitude for learning new systems and processes; adaptability and openness to change as processes evolve.
• Clear communication and a customer‑service mindset; collaborative spirit and willingness to support a shared knowledge ecosystem and team goals.
• Ability to stay focused during structured, repeatable tasks without sacrificing accuracy or efficiency.
• Demonstrated commitment to Diversity, Equity & Inclusion.

Preferred Skills and Experience:

• Experience with databases/CRM systems (e.g., Salesforce or similar).
• Payment processing experience in high‑volume environments.
• Familiarity with nonprofit giving (major and institutional gifts, donor advised funds, acknowledgements, premiums, matching gifts).
• Bookkeeping/accounting exposure.
• Interest in public media.

Reporting to this Position:

• None

Physical Demands and Working Conditions:

• Must be able to perform the essential duties of the position with or without reasonable accommodation.
• Ability to manage some work outside of standard office hours as needed.
• Physical Demands:
• Working Conditions:

APMG offers a comprehensive benefits package including Medical plans with HSA and FSA options, Dental, Vision, Life and AD&D, Short-Term and Long-Term Disability, Paid Parental Leave and Paid Caregiver Leave after 1 year, Vacation (3 wks./per year, pro-rated, based on hours worked), Sick time (12 days, pro-rated, based on hours worked), Holiday Pay (10 holidays + 2 floating holidays each year), Volunteer Time (8 hours per year), Long-Term Care and Critical Illness insurance options, Employee Assistance Program, 403(b) Retirement Plan, and more.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.