Job Description

Who We Are

Since opening in 1998, The Tech Interactive has been an integral part of the San Francisco Bay area and is proud to serve families and young people through hands-on activities, experimental labs, and design challenge experiences.

Here at The Tech our mission is to inspire the innovator in everyone! We are a team of diverse individuals committed to creating learning experiences that empower young folks to innovate with creativity, curiosity, and compassion. We believe that technology is leading and transforming lives all over the world and we want to help develop the next generation of problem-solvers.

If you join our team, we know you will have a fulfilling and rewarding role focused on giving back to our community, especially those that have been historically marginalized and underserved.

Development Operations & Database Coordinator

The Development Operations & Database Coordinator drives the operational efficiency, data integrity, and reporting accuracy necessary to achieve our organization's financial goals. In this role, you will maintain the security and precision of our donor database (CRM), process all philanthropic gifts, and generate the data-driven insights needed to fuel our fundraising strategies..

This full-time non-exempt role reports to the Senior Manager, Development Operations and Events.

The Development Operations Coordinator drives the operational efficiency, data integrity, and reporting accuracy necessary to achieve our organization's financial goals. This role is primarily focused on database administration, high-volume gift processing, and robust reporting within our CRMs. The ideal candidate will serve as the department's CRM champion, ensuring flawless data hygiene, streamlining backend fundraising setups, managing donor acknowledgements, and providing support for fundraising and donor stewardship events.

Key Responsibilities

Gift Processing, Donor Acknowledgement, & Stewardship Operations

• Perform accurate entry and tracking for donations, pledges, and event-related revenue.
• Reconcile monthly fundraising activity reports with the finance and development teams.
• Manage the end-to-end acknowledgement process.including tax receipts and messaging.
• Support operational fulfillment of donor benefits including donor memberships within Ticketure and maintain donor recognition pipelines (signage, website updates, and donor walls).
• Respond to routine inquiries via shared development inbox while providing excellent customer service.

Reporting & Analytics

• Generate routine fundraising reports, financial summaries, and constituent lists to support solicitations, stewardship mailings, and event invitations.
• Provide ad hoc data requests to gift officers, ensuring timeliness, accuracy, and clear documentation of methodology.

Database Administration & Data Integrity

• Serve as a primary fundraising data point of contact for our CRM (Humanitru); establish data entry standards, audit records for accuracy, and merge duplicate accounts.
• Support data integrity, ensure patron contact preferences, opt-outs, and communication restrictions are properly mapped and maintained.
• Assists Gift Officers with keeping our internal moves management system updated, ensuring donor pipelines and solicitor assignments are accurately tracked.

Event Support & Registration Logistics (5%)

• Support registration and onsite pledge collection at major events, including training and managing staff/volunteers supporting these functions.

Requirements and Skills

• Bachelor’s Degree in business administration, information systems, non-profit management, communications, or finance/accounting. Or equivalent professional experience and education.
• 2–4 years of relevant experience in fundraising operations, gift processing, or database management.
• Demonstrated proficiency with donor tracking systems, Humanitru and Ticketure is highly preferred.
• Knowledge of Microsoft Excel and Google Suite with proven experience in building reports and analytic dashboards.
• Attention to detail and experience with data entry accuracy, organizational skills, and a proven ability to manage strict reporting deadlines.
• Excellent written and verbal communication skills; ability to collaborate cross-departmentally and handle confidential financial data with absolute discretion.

Working Conditions and Schedule

• This is an on-site role with the possibility of flexibility for working two (2) days at an alternative work location. Flexibility will vary depending on the needs of the job.
• Working occasional evenings and weekends will be required.

Inclusion, Diversity, Equity, and Accessibility (IDEA) at The Tech

Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or nonconforming, veterans, and people from different socioeconomic backgrounds.

The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law. Any applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech at careers@thetech.org or call (408) 795-6248.