On-site Lobby Development Associates deliver a concierge-level experience as the welcoming face and trusted resource for visitors, benefactors, and callers while collaborating as part of an enterprise team. They create a warm, professional first impression by greeting guests, offering refreshments and white-glove service, orienting visitors to the space, and confidently addressing first-line questions or needs. This role involves managing multiple complex activities with minimal direction, including documentation, database entry and management, tracking key metrics, and communicating milestones and timelines. The associate works closely with leadership, colleagues, and external partners, requiring professionalism, confidentiality, and strong organizational skills to support program execution, process improvement, and stakeholder and benefactor engagement that optimizes philanthropic relationships and giving to Mayo Clinic.
Key Responsibilities Include:
Associates open and close the lobby and manage simple to complex transactions while ensuring seamless, warm handoffs for highly complex or sensitive interactions. In addition, they provide exceptional inbound phone support by promptly answering calls, thoughtfully assessing caller needs, and routing clinical, philanthropic, or administrative requests to the appropriate teams. Associates also steward the Development shared inbox, carefully monitoring, triaging, and prioritizing inquiries; responding to routine requests; escalating when needed; and ensuring timely follow up and clear documentation. Through close collaboration with other site-based associates, they operate as a unified enterprise team—sharing information, aligning service standards, and supporting consistency in the high touch experience delivered across all Development locations.
Two to three professional references are required prior to your interview date.
**Cover letter and Resume are required for application consideration. **
Education Requirement:
Must be able to navigate and coordinate complex projects, prioritize competing demands, and work with minimal supervision. Must have experience in data management, process improvement, and decision-making. Must possess elevated organizational skills, customer service, interpersonal relations, and excellent written and oral communication. Must adapt to a rapidly changing environment and have demonstrated ability to manage highly confidential information. Must demonstrate tact and diplomacy and handle questions with a prominent level of professionalism and accuracy. Understanding of all department systems, policies, and procedures.
Requires excellent application of grammar and punctuation. Must possess strong computer and technical skills (Microsoft Outlook, Word, Excel, PowerPoint, and Teams; Zoom, Adobe Acrobat and SharePoint) with an expectation that requires continuous upgrading of skills. Must work proactively and effectively in a consensus-style environment while promoting teamwork in a changing work environment.
Preferred experience in program coordination, project management, event planning, or a related area beyond standard administrative functions. Preferred experience working with donor databases and CRM systems and demonstrated knowledge of complex organizations, with an emphasis on healthcare or higher education.
Preferred Qualifications:
In addition to the minimum qualifications, preference will be given to candidates with demonstrated experience in high‑touch customer service, hospitality, or concierge‑style environments. Strong candidates bring a service‑excellence mindset, professionalism, and the ability to anticipate needs while managing multiple requests with discretion and care. Experience working within a mission‑driven organization and navigating large, complex institutions with multiple stakeholders is strongly valued, along with the ability to thoughtfully assess needs, collaborate across teams, and route inquiries appropriately. Familiarity with front‑facing service roles such as hospitality, guest relations, reception, concierge services, or call centers—combined with a commitment to teamwork, service consistency, and organizational mission—will be considered an asset.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
