What you’ll be responsible for

Providing a professional and class leading front line interface for both our personal and business customers requiring developer related services. This will include:

• Answering customer queries on Waste and Clean water connections
• Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems
• Processing connection applications for water & sewerage services, including instigating, tracking and closing-out the relevant job in line with our commitments to the customer
• Liaising with Land Agents/Minor Works/Operational staff
• Providing standard documentation and application packs to our customers
• Undertaking Drainage & Water searches for property conveyance purposes
• Ensuring the relevant charges for our services are captured and quoted correctly
• Support administrative services to the wider team
• Undertaking any other duties as required to meet the needs of the business

About you

• Educated to minimum GCSE or A Level preferable
• At least 2 years’ experience and a proven track record in a customer facing environment
• Enthusiastic about putting our customers first every day
• Excellent communication skills
• Excellent IT skills (MS Office, SAP)

Good to know

• If you would like any further information on the role, please contact bethany.miah@dwrcymru.com
• We may need to close this job advert early if we have a high intake of candidates

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family
• Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.