Job Description

Reporting to the Manager, Application Development and work closely with IT Customer Experience Team. This role is a hands-on developer role responsible for working on our Enterprise and SaaS Applications (i.e. SAP, Salesforce) with new business applications, emerging technologies and application architectures to support and fulfill the needs for Shure’s strategic plans and digital transformation. Work directly with users, business analysts and other IT team members to understand requirements, assess needs and recommend solutions in a cross-functional manner. The developer will mostly be responsible for Salesforce related requirements testing and post deployment support. We are seeking a talented developer who can work closely with internal customers, process owners, development teams, support teams and other stakeholders to ensure that solutions are delivered with quality and that expectations are met for functionality, reliability, and availability. The associate must have clear and concise communication, strong problem solving skills, and technical expertise of the Salesforce platform.

Responsibilities

• Build, design and development of new software applications using Salesforce (CSP) Platform using various scenarios between on premise, cloud and hybrid applications
• Develops high-level framework that aligns an organizations IT infrastructure with business processes/data to improve the efficiency and productivity of business operations
• Explores and builds solutions, applications across functional areas spanning cloud, on premise and hybrid architectures
• Establish strong partnership and collaboration with Sales, Service & Repair, Marketing and Customer Service business areas to ensure Salesforce usage and adoption
• Support projects and initiatives to deploy new functionality and/or enhance existing functionality
• Perform Code Review and Code Optimization on APEX and testing
• Create technical design documents from Functional design, also troubleshoot with debugging skills
• Document, refine and prioritize business requirements. Performs knowledge transfer as required.
• Map requirements to functionality within Salesforce and adjacency ecosystem
• Coordinate with Sales Cloud, Marketing Cloud and Platform leads to complete impact assessments and cross-functional alignment
• Collaborate with development team to validate that solutions will meet business requirements
• Create test cases and test scripts in support of test plan
• Coordinate user acceptance testing, reporting and defect prioritization with business leads
• Provide routine support for end users related to support tickets accordance with IT SLAs
• Perform knowledge transfer and training with team members and business wherever appropriate
• Adhere and contribute to internal processes, procedures and policies, as well as expanding internal knowledge on Salesforce functionality used by the company
• Other duties as assigned

Qualifications

• Bachelor’s degree in computer science, Software Engineering, MIS or related field with 3-5 years of Salesforce development experience
• Extensive experience with Salesforce development tools and techniques including: APEX, Force.com custom development, triggers, controllers, Force.com SOAP, REST API’s JSON and creating visual force pages
• Experience building Lightning Aura Components
• Experience with web-based technologies like HTML, CSS, and JavaScript
• Experience in Sales Cloud, Service Cloud, , Einstein Analytics, and Experience Cloud
• Experience of Salesforce’s native functions (Process Builder, Flow, Reports and Dashboards, Permissions, etc.)
• Experience Building/Modifying Customer and Partner Communities
• Salesforce Developer certification(s) preferred
• Experience in database modeling
• Demonstrated experience supporting Software Development Lifecycle (SDLC) process, including requirements gathering, testing and release of Salesforce solutions
• Understanding of integration points with 3rd party systems such as SAP or ServiceNow systems desired
• Understanding of middleware functionality such as Boomi or Mulesoft desired
• Experience in maintaining, Configuring Salesforce AppExchange Packages.
• Experience in Salesforce CPQ
• Experience with Agile project methodologies and project tools such as JIRA
• Ability to perform process decomposition, root cause analysis, gap analysis and technical requirements definition
• Self-starter who takes ownership, meets or exceeds commitments, and multi-tasks effectively
• Strong analytical and problem solving skills
• Excellent communication and presentation skills

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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