Job Description

Job Mandate

Design, develop, and maintain Dynamics 365 CE solutions, including customizations, integrations, and deployments, ensuring alignment with business requirements and technical standards.

Duties and Responsibilities

Solution Development & Customization

- Map user requirements into effective Dynamics 365 CE technology solutions.

- Develop and maintain CRM components including forms, workflows, views, dashboards, business processes, plugins, and

reports.

- Write application code and configuration/scripts based on functional and technical designs.

- Prepare packages, configuration files, deployment scripts, and installation guides for all environments.

Integration & Architecture

- Integrate existing systems and services into the CRM architecture using web services.

- Utilize Azure components such as Service Bus, Function Apps, and AppInsights for scalable integration.

Testing & Quality Assurance

- Conduct unit testing and system integration testing (SIT) for new applications.

- Collaborate with developers and analysts to resolve defects during testing phases.

- Support production environments and troubleshoot issues as needed.

Documentation & Reporting

- Develop system and operational documentation, including user guides.

- Report progress and issues in a timely manner to the delivery manager.

Minimum Qualification Requirements

Education

BS in Computer Science, Information Technology, Engineering, or a related field.

Advanced degree or equivalent experience is an advantage.

Technical Knowledge / Experience

Hands-on experience in Dynamics 365 CE development.

Proficiency in D365 Customer Service modules.

Proficiency in SOAP/XML, REST, C#, JavaScript.

Experience with DevOps practices and tools.

Experience with Power Platform: PowerApps, Power Automate, PowerPages.

Experience with Azure services: Service Bus, Function Apps, AppInsights.

Experience in mobile app development and ECM platforms is a plus.

Behavioral Skills

Excellent written and verbal communication and interpersonal skills.

Proven analytical and problem-solving abilities.

Keen attention to detail.

Ability to prioritize and execute tasks effectively in high-pressure environments.

Strong collaboration skills and ability to work with interdisciplinary teams.

Professional Certification & Licenses

Microsoft Certified: Dynamics 365 Developer Associate.

Microsoft Certified: Power Platform Developer Associate.

Microsoft Certified: Azure Developer Associate.

DevOps or Agile certifications are a plus.