Job Description

• First in the door - be the dedicated owner of Origin's mandatory communications in Kraken's Transactional Messaging environment from day one
• Build, QA and launch communications hands-on in a class-leading CRM platform; your work will reach millions of customers daily.
• Work at the intersection of CRM, data and tech. Precision, compliance and attention to detail are what make this role matter
  
  

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:

We're looking for a Developer; Campaign Communications to be the dedicated owner of Origin's mandatory service communications within Kraken's Transactional Messaging environment — our class-leading CRM platform.

Reporting to the Lead; Customer Engagement Strategy & Platform, this is a newly created position – you'll be the first dedicated resource for this capability within the team.

You’ll work directly in the platform to understand new communication requirements, configure triggers and audience logic, build and QA communications end-to-end, and launch them with precision. Once live, you own them. Including monitoring, ongoing maintenance and optimisation. A platform migration to Kraken’s new Transactional Messaging environment is already well underway; beyond that transition, this role is focused on the ongoing build, governance and performance assurance of mandatory communications at scale.

Why this role matters?

• You'll be the first in this seat – a genuine opportunity to shape how Origin's mandatory communications capability is built and run within our team
• Millions of customer interactions depend on the accuracy and reliability of these communications every day
• You’ll own the QA and assurance process — validating triggers, testing logic, diagnosing failures and ensuring every communication is accurate and compliant before it reaches a customer
• You'll work across CRM, data and technology teams, translating complex business rules into scalable, compliant communication logic
• Your governance frameworks will directly influence customer experience, regulatory compliance and operational efficiency at scale
• This role grows with you – as the capability matures, so does the scope

What will you bring?

• Experience in CRM operations, marketing technology or mandatory communications platform management
• Hands on experience building and managing communications in enterprise CRM or orchestration platforms – Salesforce, SAP, Oracle, Adobe Campaign, Kraken or similar
• A high degree of ownership when it comes to audience segmentation, eligibility logic, rule-based communication delivery and owning QA end-to-end
• Working knowledge of HTML, CSS and data-driven content configuration, with familiarity with APIs and event triggers
• Experience managing personalisation frameworks, context variables and dynamic content logic
• A collaborative, detail-oriented approach – you can translate complex logic into clear, usable frameworks, work autonomously and work comfortably across technical and non-technical teams

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.