GBH

Dev Support Engineer

GBH  •  Remote  •  2 months ago
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Job Description


This is a remote position.


****
If not located in LATAM, PLEASE DO NOT APPLY, thanks****


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At GBH, we don’t just do tech, we live it, breathe it, and build it with purpose.
We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.
We’re Geared for Impact. Built for Belonging. And always ready for what’s next.
In this role, you will manage our support queue, develop & maintain Python scripts to import & export customer data, triage customer issues, and ensure we adhere to our SLA. You will be reporting to the Head of Engineering.

You will be responsible for:

  • Manage our Jira support help desk, and ensure SLAs are met

  • Build and continuous improve the support processes

  • Develop & maintain Python scripts to import & export data

  • Manage support requests for customers across

  • Triage customer issues by checking logs, run simple database queries

  • Perform root cause analysis for production errors and recommend improvements

  • Work with different team members and stakeholders representing all areas of the business

  • Regularly prepare and present content to stakeholders


Requirements


  • 3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles)

  • 3+ years of experience
    supporting SaaS platforms

  • 3+ years of experience with Python in production environments

  • Bachelor’s degree in Computer Science or a related field (or equivalent experience)

  • Experience designing and consuming
    APIs
    , including
    GraphQL

  • Solid understanding of
    version control best practices
    using Git

  • Strong communication skills and comfort working with technical and non-technical stakeholders

  • Advanced English proficiency

  • Based on
    LATAM
    only.


Meet the Team


We’re a company that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.


On this team you´ll work with a group of talented professionals such as
Hector Aristy
.


Benefits


Why Join GBH?

  • Our Culture:
    A friendly, fast-paced and inclusive environment.
    We rely on an open and empathetic culture that constantly promotes the growth of our team.

  • Learning & Development:
    We do our best to set the best baselines to accelerate your career.

  • Benefits & Rewards:
    We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.


What Happens once you apply?


Once you have completed your application, we will review your profile and you will hear from us in a period of 5 to 10 days maximum.


Equal Opportunity:
The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.
Know anyone perfect for this role? Refer a friend
here
.
GBH

About GBH

We take pride in being the trusted partner for individuals and organizations crafting exceptional digital experiences. Whether you're a Founder, CxO, or simply seeking to elevate your digital presence, we empower you throughout the entire journey. From crafting a minimum viable product (MVP) to structuring high-performing operations, we consistently deliver exceptional results.  

UX Design, Software Development, QA, DevOps, and IT Managed Services – our comprehensive suite empowers us to tackle any challenge, seamlessly integrating the right technologies for maximum impact. We're not swayed by technology fads; your vision is our north star. 

Since 2005, our extensive experience ensures we navigate the complexities of digital projects with expertise and efficiency. We don't shy away from ambitious ideas – we embrace them. Successfully delivering hundreds of projects, we understand technology as a tool, not a goal. We wield it with precision to achieve your unique business objectives, not just chase the latest trends.  

People are at the core of everything we do. We foster a collaborative culture, valuing diverse perspectives and fostering a relentless pursuit of client satisfaction.  

Turn your vision into reality. Let's build something remarkable!  

Industry
IT & Software
Company Size
51-200 employees
Headquarters
New York
Year Founded
2005
Website
gbh.tech
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