Black Pen Recruitment

Destination Specialist - Groups (DMC/Safari/Travel)

Black Pen Recruitment  •  Windhoek, NA (Hybrid)  •  25 days ago
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Job Description

Our client continuously excels in arranging all aspects of destination management services in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Malawi, Kenya, Uganda, Tanzania, Zanzibar, Rwanda, Mozambique, Madagascar and Mauritius. Their source markets have grown continuously and now include Europe, Asia, South and North America.

To successfully quote profitable tour products for existing as well as new clients.

Job Type: Full Time/Permanent

Location: Namibia

Work Place: Hybrid

Requirements

  • Proven experience in the inbound travel or DMC industry, specifically handling groups, tour series, and FIT bookings across Southern or East Africa.
  • Strong destination knowledge of Southern and East African countries (e.g. Namibia, South Africa, Botswana, Zambia, Tanzania, Kenya, etc.).
  • Skilled in quoting, itinerary design, costing, and supplier negotiation.
  • Hands-on experience using Tourplan or similar travel booking systems.
  • Excellent supplier and agent relationship management skills.
  • Strong sales acumen with the ability to secure profitable business.
  • Exceptional communication and customer service skills.
  • Willingness to travel locally and regionally for educational and supplier trips.

Responsibilities

Sales

  • Secure business and effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent and supplier relationships
  • Source new products
  • Develop own sales strategy to secure more business through existing and new agents
  • Work closely with the team to achieve goals

Operations

  • Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
  • Capture and confirm bookings in Tourplan
  • Negotiate with suppliers for better rates, cancellation policies and FOCs
  • Find new suppliers that offer a good service and better rates
  • Follow up on quotes that have been sent out
  • Successfully run groups, tour series, and FIT booking
  • Compile welcome pack documents
  • Create co-pilots according to itineraries
  • Handling the 24hour emergency phone
  • Prepare guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour

Financial

  • Instruct debtors to raise invoices
  • Reconcile supplier invoices for processing
  • Assist debtors clerk with invoicing / collection queries.
  • Reconcile tour guide expense sheets on completion of tours and check guide salary invoices.

Additional responsibilities:

  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers and products.
  • Travel on educational and familiarizations trips

Sundry Areas:

It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

Benefits

  • Medical Aid
  • Life Insurance
  • Death & Disability insurance
  • Funeral Cover
  • Hybrid office environment with flexible work hours
  • Study Leave available for relevant business-related studies
  • Financial assistance for your studies (after min. one year of working with us)
  • Long-service award bonus
Black Pen Recruitment

About Black Pen Recruitment

Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism.

Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cape Town, ZA
Year Founded
2012
Website
blackpenrecruitment.com
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