Job Description

Team Summary:

The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.

Destination services include:

- Home rental service: Assist with finding housing options, negotiating lease terms.

- Settling-in service: Assist with bank account opening, utilities set up, etc.

- Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting.

- School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:

- Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.

- Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.

- As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.

- Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken.

- Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.

- Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.

- Driving global projects to create efficiencies for the team and stakeholders