Job Description

Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing a best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Our services include:
* Home rental service: Assist with finding housing options, negotiating lease terms.
* Settling-in service: Assist with bank account opening, utilities set up, etc.
* Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting.
* School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:
- Responsible for overseeing the landing destination services in all countries in the APAC region, improving employee satisfaction scores, and standardizing operational processes.
- Assign cases in the APAC region to vendors, and ensure a high level of service delivery and employee experience by effectively cooperating with global vendors and local partners, and setting up operational processes and mechanisms, etc.
- As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
- Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
- Responsible for employee experience improvement, which involves building and updating the knowledge base for all APAC countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.