Job Description

Why Criterion?

Join a supportive, close-knit warehouse team at Criterion Industries!

At Criterion Industries, we know our success comes from the hard work and dedication of our people. We’re proud to offer a workplace where everyone is valued and supported. Join us to enjoy a great work environment, career development opportunities, and the chance to be part of a family-owned business committed to delivering quality products and exceptional service.

About the Company

Established in 1981, Criterion Industries is a leader in the manufacturing industry. We specialise in premium aluminium partitioning systems, sliding systems, doors, and hardware accessories that are known for their exceptional quality and design. As a family-owned business, we prioritise teamwork, innovation, and delivering outstanding customer experiences.

About the Role

We’re looking for a proactive and reliable Despatch Team Member to join our warehouse team in Epping, VIC. You’ll play a key role in supporting our despatch operations— ensuring orders are picked, packed, and dispatched accurately and efficiently. If you’re ready to roll up your sleeves, work in a collaborative team environment, and make a meaningful contribution, this role is for you.

Shift hours: 12pm - 8pm (15% afternoon shift loading applicable)

Key Responsibilities

• Accurately pick, pack, and check off goods prior to dispatch to meet delivery standards.
• Load and unload trucks, participating in quality control checks to ensure orders are correct and complete.
• Keep the warehouse clean, safe, and organised to support a productive environment.
• Communicate with customers regarding delivery times and assist with trade sales counter pickups.
• Operate forklifts and warehouse equipment safely in line with operational guidelines.
• Coordinate with sales and production teams to resolve queries and ensure smooth dispatch.
• Maintain inventory of shipping materials and assist with stock control when required.
• Provide a high level of customer service by responding to phone and counter enquiries.
• Support the wider team and assist other departments to ensure delivery timeframes are met.

Skills and Experience

We’re looking for someone with:

• Minimum 2 years’ experience in a similar despatch or warehouse role.
• A current forklift license (preferred)
• Strong work ethic and a commitment to safety and accuracy.
• Physical fitness for manual handling tasks.
• Strong communication and teamwork skills.
• Experience with order picking, paperwork, and basic ERP systems (preferred)
• Previous stocktake experience (preferred).

Benefits

We value our team and offer:

• Opportunities for growth and skill development.
• Competitive pay to recognise your contribution - $30.00-$33.00 per hour PLUS 15% afternoon loading PLUS Super
• Free uniforms to keep you looking sharp.
• Staff recognition programs to celebrate your achievements.
• Free on-site parking.
• Company-wide bonus scheme (eligibility after successful 6-month probation).

Ready to Join Us?

Be part of a family-owned company that values your contribution and offers the chance to grow in your career.

Apply now and start your journey with Criterion Industries!