Job Description

Desktop Technician I

The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.

Position Details Location Gulf Park

730 East Beach Boulevard
Long Beach, Mississippi, 39560
United States Division iTech Administration Position Type Staff Employment Status Full Time Grant Funded No Pay Grade

N06

Posting Close Date Open Until Filled

Special Instructions to Applicants
Please include references.

Applicants must be currently authorized to work in the
United States on a full-time basis without the need for visa sponsorship. The
University will not sponsor applicants for work visas (e.g., H-1B).


Entry-level support technician position that provides desktop problem resolution at the second level by assisting in the connectivity of desktop workstations and peripherals onto the campus communications network. Duties include consulting with customers, troubleshooting, performing product evaluations, training, and documentation. Provides general technical expertise and training to end users in the use of desktop computers.

Primary Duties and Responsibilities

1. Assists in the connectivity of desktop
   workstations and peripherals onto the campus communications network;
   installs, sets up, maintains, troubleshoots and repairs multi-platform
   hardware and software; documents, tracks, and resolves complex computing
   problems; performs hardware/software requirement analysis (PC, Macintosh); provides assistance with hardware
   maintenance for computer equipment and related peripherals; responds to
   service calls and provides onsite maintenance for computer hardware;
   installs new PC equipment; performs preventative maintenance; assists in
   resolving network communication problems.
   
2. Provides consulting, troubleshooting, product
   evaluations, training, and documentation, updates system and application
   software, trains and supports customers in effective access and use of
   information technology, and prepares and makes recommendations to
   end-users. Serves as liaison to
   vendors in regards to services, hardware, and software. Participates in
   the disaster recovery planning process as it relates to networking and
   data.
3. Provides general technical expertise (desktop
   problem resolution) and training to end users in the use of desktop
   computers (Mac and PC), productivity applications (examples include Word,
   Excel, Outlook, Symantec), and basic Internet technologies (web authoring,
   ftp, Telnet) as well as the resolution of common software conflicts,
   printing, and networking problems.
   
4. Assists with the maintenance of inventory for
   desktop support assets, including computers, software, and printers.
   Assists in the establishment and maintenance of university-wide standards
   for desktop hardware and software, including planning, acquisition, and
   delivery of desktop services and equipment; assists in procedures related
   to maintenance and upgrades of hardware and software; and drafts and
   reviews technical and procedural documentation.
   
5. Manages customer service requests and incidents
   to facilitate timely and efficient desktop service. Participates in face-to-face
   coordination with the customer while maintaining a high customer
   satisfaction to the desktop environment. Documents work order progress and
   project status in the requested format. Reports issues real-time to the
   Customer Service Manager.
   
6. Maintains and/or increases technical knowledge
   through coursework, workshops, seminars, readings, and cross training with
   other team members.
   
7. Performs other duties as assigned.

• Excellent communication skills, both written and verbal
  
• Excellent communication and people skills for face-to-face coordination
  
• Ability to maintain high customer satisfaction
  
• Ability to perform effectively in stressful situations
  
• Proven ability to multi-task
  
• Proficient in technology-related diagnostics & analysis
  
• Proficient with Microsoft Office Suite products
  
• Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment
  
• Telephone customer relations skills and experience

About The University of Southern Mississippi
Since our founding in 1910, The University of Southern
Mississippi has remained dedicated to preparing
students for success. We deliver programs to more than 13,000 students
in Hattiesburg and Long Beach, at teaching and research sites across the
Mississippi Gulf Coast, as well as online. We
are a community-engaged Carnegie R1 university, earning distinction as one of
the nation's leading research institutions.

Southern Miss is known for pioneering work in
polymer science, ocean science, spectator sports safety and security, and bringing
language to children with communication disorders. We are also a national
leader in a broad range of disciplines, including cybersecurity, hydrography,
nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter
fields that are leading the way in emerging technologies through programs such
as computer engineering, information technology, and ocean engineering. We’re developing the next generation of
business leaders, while also responding to critical workforce shortages by
producing skilled professionals in education and nursing. With a tradition of
excellence in the arts, we are one of only 36 public institutions in the nation
accredited in four major areas of the arts. Home to the Golden Eagles, our
student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and
persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.