Job Description
Job Location: White River Junction, VT 05001
Position Type: Full Time
Salary Range: $20.85 - $31.27 Hourly
We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.
Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.
And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.
Position Overview:
The Desktop Technician will be responsible for the installation, configuration and operational maintenance of hardware, software, and related products for end-users. This individual will participate in technical research and development to enable continuing innovation within the infrastructure, and will ensure that hardware, operating systems, software systems, and related procedures adhere to organizational values and policies.
Essential Functions and Responsibilities:
- Operations and Support –
- - Provide professional first contact for users experiencing IT related issues.
- - Perform system monitoring, verifying the integrity and availability of all end-user resources.
- - Perform remote troubleshooting when necessary through diagnostic techniques and asking pertinent questions.
- - Configure and deploy end-user equipment, i.e. Desktops/Laptops, Thin Clients, Tablets and Peripherals.
- - Complete tickets assigned by internal ticket managing system, elevating when appropriate.
- - Repair and recover from hardware or software failures.
- - Travel to various Co-op locations as needed to work on hardware, or software
- Maintenance -
- - Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- - Upgrade and configure end-user applications.
- - Maintain knowledgebase, operational, configuration, or other procedures.
- - Implement ongoing performance tuning, hardware upgrades, and resource optimization.
- - Maintain asset database of end user equipment.
- Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
- Adhere to all Co-op policies, procedures and employee code of conduct
- Other duties as assigned
QualificationsRequired Skills/Experience and Attributes:
- Associate's degree in a related field OR 2+ years of Desktop Support experience
- Required experience
- - Proven experience as a help desk technician or other customer support role
- - Tech savvy with working knowledge of remote access systems
- Preferred experience
- - Hardware
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- - - Desktops and Laptops
- - - Printers
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- - Software
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- - - Windows 11
- - - Ticket Management Systems
- - - Mitel
- - - Office Suite (Local & O365)
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- Excellent follow through
Complexity/Problem Solving:
- Must be able to work in an ever changing environment
- Must provide superior customer service at all times, while maintaining a positive demeanor
- Must be able to solve problems and issues with little supervision
Other Requirements:
- Must have and retain a valid driver’s license and reliable transportation
- Must be at least 18 years’ old
- Must be able to lift to 50 lbs. on a regular basis.
Attendance Requirements:
Monday through Friday scheduled. However, must be flexible, depending on work flow.
The salary range for this position is $20.85 - $31.27. This range represents the full earning potential for the role as skills and tenure grow. The expected hiring range is $21.00 - $22.00 which supports internal equity and aligns with current budget parameters, while preserving the opportunity for future increases.
